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Intake Specialist Specialty

2 months ago

Scotts Valley, United States Acadia Healthcare Full time
COMPENSATION:

Compensation for roles at THE CAMP RECOVERY CENTER varies depending on a wide array of factors including but not limited to the specific location, role, skill set, and level of experience. As required by local law, THE CAMP RECOVERY CENTER provides a reasonable hourly range of compensation for roles that may be hired in California as set forth below.

Role Location: CALIFORNIA

Calculated Hourly Range for role Intake Specialist:

State - California: $21.00 - $27.60 per hour

BENEFITS:

The Camp Recovery Center provides a comprehensive package of benefits for our Intake Specialist- full time only. Current benefits include:

  • Competitive hourly rate
  • Shift differential for overnight shifts
  • Medical, dental, and vision insurance
  • Acadia Healthcare 401(k) plan
  • Excellent training program
  • Complimentary AOD education to certify as a substance use disorder counselor
  • Professional growth opportunity that is second to none in the industry.


ESSENTIAL FUNCTIONS:
•Liaise with client/family of potential admissions to address any questions, concerns, etc.
•Coordinate facility tours with clients and families who are potential admissions.
•Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client
arrival, including travel arrangements as applicable.
•Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
•Supports arrival process including coordinating assessment/bed placement process, searches of client
belongings/person for prohibited items.
•Orients client to the facility/milieu.
•Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule
as needed.
•Ensures intake paperwork is completed in a timely fashion and documentation is maintained as
required.
•May discuss client's financial responsibility and take payment as applicable.
•Provides exceptional customer service in line with Acadia Healthcare standards.

OTHER FUNCTIONS:
•Perform other duties as assigned.

STANDARD EXPECTATIONS:
•Complies with organizational policies, procedures, performance improvement initiatives and maintains
organizational and industry policies regarding confidentiality.
•Communicate clearly and effectively to person(s) receiving services and their family members, guests
and other members of the health care team.
•Develops constructive and cooperative working relationships with others and maintains them over
time.
•Encourages and builds mutual trust, respect and cooperation among team members.

•Maintains regular and predictable attendance.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
•High-school diploma, GED, or equivalent.
•1 - 2 years of experience in a patient care environment in a substance use/behavioral health setting, is
preferred.
•Must have excellent communication and customer service skills, and an ability to use required
computer programs.

LICENSES/DESIGNATIONS/CERTIFICATIONS:
•De-escalation training, CPR and/or First-Aid certification as required by facility.

ESSENTIAL FUNCTIONS:

•Oversee the daily referral, intake, admissions and preauthorization process for incoming patients.
•Organize, plan and direct work assignments for Admissions staff.
•Provide staff management to including hiring, development, training, performance management and
communication to ensure effective and efficient department operation.
•Supervise and monitor personnel adherence to established Admissions criteria and ensures that
appropriate documentation of approval/denial occurs.
•Adhere to established Patient Rights and ensures the Admissions staff comply.
•Act as an intermediary on difficult cases, keep leadership team informed of the status of problematic
situations.
•Ensure compliance with front-end financial processes to include benefit verification, financial
counseling, and completion or prior authorization of each patient per Acadia policy and facility process.
•Maintain knowledge or milieu management.
•Ensure that FTE utilization in Admissions falls within fiscal guidelines, but also ensures patient safety
and admission efficiencies.
•Provide staff management to include hiring, development, training, performance management and
communication to ensure effective and efficient department operation.
•Demonstrate a positive, empathetic and professional attitude towards customers always. When
patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety
is a top priority.

OTHER FUNCTIONS:

•Perform other functions and tasks as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)