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Guest Relations Associate

2 months ago

St Louis, United States Anheuser-Busch Full time

Dreaming big is in our DNA. Its who we are as a company. Its our culture. Its our heritage. And more than ever, its our future. A future where were always looking forward. Always serving up new ways to meet lifes moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together when we combine your strengths with ours is unstoppable. Are you ready to join a team that dreams as big as you do?

SALARY: $14.25/hr

SHIFT: Part-time including weekdays, weekends, and holidays. Shifts include 9am-5pm or 10am-4pm.

COMPANY:

Michelob ULTRA. Cutwater Spirits. Budweiser. Kona Brewing Co. Stella Artois. Bud Light. Thats right, over 100 of Americas most loved brands, to be exact. But theres so much more to us than our top-notch portfolio of beers, seltzers, and more. We are powered by a 19,000-strong team that shares our passion to create a future with more cheers. We look for people with talent, curiosity, and commitment and provide the teammates, resources and opportunities to unleash their full potential. The power we create together when we combine your strengths with ours is unstoppable. Are you ready to join a team that dreams as big as you do?

ROLE SUMMARY:

The Anheuser-Busch Tour Center boasts an array of signature tours & experiences, including Brewery Lights. Our Guest Relations Associates will answer guests calls and messages, delivering information and assisting guests with bookings our experiences.

JOB RESPONSIBILITIES:

  • Professionally respond to electronic and phone requests to book daily tours for Warm Springs Ranch and St. Louis Brewery Experiences.

  • Provide consistent and accurate experience information.

  • Provide excellent guest service and proactively anticipate guest needs.

  • Ad Hoc report requests from location management pulled from booking system.

  • Interest in energetically describing experiences revolving around beer and Clydesdales.

JOB QUALIFICATIONS:

  • High School Diploma or equivalent required.

  • Must be at least 18 years of age.

  • Interpersonal and customer services skills required.

  • Time-management skills to respond to customer emails, calls, and other requests timely.

  • Must be able to follow structured sale scripts.

  • Excellent verbal communication, organization, and problem-solving skills.

  • Experience in a customer facing or call center environment preferred.

WHY ANHEUSER-BUSCH:
Anheuser-Busch has always dreamed big. Its who we are as a company. Its our culture. Its our heritage. And more than ever, its our future. A future where were always looking forward. Always serving up new ways to meet lifes moments. A future where we keep dreaming bigger. To reimagine what a beer company can be. And what, together with our people and our partners, Anheuser-Busch can do. Our collective impact is significant. Over the last decade alone, we have contributed more than $400 million to charitable organizations that support our communities, provided over 90 million cans of emergency drinking water, and, together with our wholesaler partners, invested more than $1 billion into responsible drinking initiatives. At the heart of these investments is our shared commitment to community providing opportunity for our people, lifting our neighbors, and making a meaningful difference in the world. This future is our purpose. A future that everyone can celebrate, and everyone can share in. A future with more cheers.

BENEFITS:

  • 401(k) Retirement Savings options with a company matching contribution.

  • Chance to work in a fast-paced environment among a company of owners.

  • Flexible work schedule.

  • Access to on-site amenities including the gym.

  • Food and merchandise discounts at the Tour Center and Biergarten.

  • Free Beer (21+)