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Call Center Representative

2 months ago

Bradenton, United States Service Minds, Inc. Full time

At Service Minds, exceptional service is at the heart of everything we do. Were excited to invite passionate and experienced individuals to apply for the role of Customer Care Consultant. If you are self-motivated, accountable, and eager for personal and professional growth, we want you on our team

About the Role:

As a Customer Care Consultant in our call center environment, youll be the voice of our brand, providing an outstanding experience for our customers. This role is based in our Bradenton office, where you will:

  • Deliver top-notch customer service with empathy and respect.
  • Build strong, lasting relationships with customers through effective communication.
  • Handle customer interactions via phone, email, or chat, requiring adept multitasking and quick problem-solving.
  • Utilize your computer and typing skills to manage customer inquiries and data efficiently.
  • Maintain attention to detail to ensure accuracy in all tasks.
Qualifications Were Looking For:
  • High School Diploma or Equivalent: A minimum of a high school diploma or GED is required.
  • Customer Service Experience: Previous experience in a call center or customer service environment is highly preferred.
  • Strong Communication Skills: Excellent verbal and written communication skills are essential for interacting with customers and team members.
  • Technical Proficiency: Proficient in using computers and typing, with the ability to quickly learn new software and systems.
  • Attention to Detail: Strong attention to detail and accuracy in handling customer inquiries and data.
  • Problem-Solving Abilities: Ability to handle challenging situations with a calm and professional demeanor.
  • Team Player: Demonstrated ability to work effectively within a team and collaborate with others.
  • Flexibility: Willingness to work various shifts, including nights and weekends if needed.
  • Bilingual Skills (Preferred): Proficiency in additional languages is a plus and may be rewarded with salary differentials.
Why Work With Us?
  • Positive Work Environment: Join a diverse and friendly team in our dynamic call center, where your happiness is our priority. We celebrate success with recognition and awards.
  • Career Growth: Our comprehensive training program is designed to kickstart your career. Ongoing coaching and development opportunities will prepare you for future advancement within our company.
  • Competitive Compensation: Enjoy a stable, full-time position with a guaranteed hourly rate and uncapped earning potential through commissions. Top performers earn between $24-$30 per hour. We also offer salary differentials for overnight shifts and bilingual proficiency.
  • Comprehensive Benefits Package:
    • Paid Vacation and Holidays
    • Referral Bonuses
    • Medical/Prescription Insurance (company-paid for employee) with upgrade options
    • Dental Insurance
    • Life Insurance (company-paid for employee) with upgrade options
    • Vision Insurance
    • 401K with employer match
    • STD/Accident/Critical Illness Insurance
    • LTD (company-paid for employee)
    • Flexible Spending Accounts for Health or Dependent Care
    • Legal Plan

Were looking for dedicated individuals ready to thrive in a call center environment and make a difference. If youre excited about joining a supportive and growth-oriented team, apply today and start your journey to career satisfaction with Service Minds