Customer Service Representative I

15 hours ago


Bradenton, Florida, United States Manatee County Florida Full time
Job Summary:

The 3-1-1 Call Center is a single point of contact for all non-emergency services in Manatee County Florida. As a Customer Service Representative, you will be responsible for performing customer service duties, including responding to inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:

Respond to customer inquiries via phone, email, and in-person
Resolve customer complaints and issues in a professional and courteous manner
Provide information and assistance to customers regarding county services and policies
Work collaboratively with other departments to resolve customer issues

Requirements:

High school diploma or equivalent required
Excellent communication and customer service skills
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Basic computer skills and knowledge of Microsoft Office software

Work Environment:

The 3-1-1 Call Center is a dynamic and fast-paced environment. As a Customer Service Representative, you will be working in a team-based environment and will be required to work collaboratively with other representatives to resolve customer issues. The work environment is professional and courteous, and all representatives are expected to maintain a positive and respectful attitude towards customers and colleagues.

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