Customer Service Representative I

5 days ago


Bradenton, Florida, United States Manatee County, FL Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Manatee County, FL. As a key member of our customer service team, you will be responsible for providing exceptional service to our residents and visitors via phone, email, and social media.

Key Responsibilities
  • Provide day-to-day non-emergency customer service to residents and visitors
  • Answer and effectively satisfy assigned inquiries and complaints
  • Create, update, and maintain customer information, notes, and records
  • Makes appropriate decisions, in accordance with established policies and procedures
  • Process assigned customer correspondence and takes appropriate action
  • Process financial transactions, including customer payments
Requirements
  • High school graduate/equivalent
  • Minimum of two (2) years clerical customer service-oriented experience
  • Equivalent combinations of education and experience may be considered
Preferred Qualifications
  • Prior experience in a customer service call or support center environment
  • Achievement of all skill level requirements in all areas of assigned section (training provided)
Benefits
  • Award-winning Health Plan with deductibles as low as $0
  • Dental Insurance
  • Vision Insurance
  • Prescription Insurance
  • Life Insurance (6 times salary at low cost)
  • Long-term and Short-term Disability Insurance
Education Benefits
  • Tuition Reimbursement eligible after six (6) months of Public Service, including GED reimbursement
  • Continuing Education support through Training/Seminars and Premium Pay Differentials/Career Ladder
  • Public Service Loan Forgiveness (PSLF)
Flexible Spending Account
  • Options for Health Care and Dependent Care Spending Accounts providing pre-tax savings


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