Patient Support Specialist
1 month ago
Job Title: Patient Support Specialist
Job Location: Pittsburgh, PA 15275
Job Duration: 3 months+
Shift hours: Mon - Fri 11:30 am - 8:00 pm.
Pay range: $19.85/hr. on W2
Job Description:
- The Patient Support Specialist is responsible for providing patient health care services enabling access to care for prescription medications.
- This position requires someone with extreme customer empathy soft skills, experienced in patient care / health care case management engagement.
- Responds to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care and reimbursement needs and responds.
- Refers requests for escalation as needed and engages other internal areas such as Program Management, IT and other Contact Center teams to resolve issues.
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