We have other current jobs related to this field that you can find below
-
Member Contact Center Representative
3 months ago
Los Angeles, United States First Financial Credit Union Full timeIf you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial Credit Union. When you join First Financial Credit Union (FFCU) as a Member Contact Representative in our new member contact center in Pasadena, you are joining a team of dedicated,...
-
Call Center Representative
2 months ago
Los Angeles, United States Alpha Marketing Group Ltd Full timeJob DescriptionJob DescriptionWe are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be the primary point of contact for our customers, providing exceptional service and support through phone, email, and chat.Responsibilities:Answer and respond to customer inquiries in a...
-
Medicare Advantage
4 weeks ago
Los Angeles, United States UCLA Outpatient Clinics Full timeDescription As the Medicare Advantage Senior Contact Center Representative, you will be addressing and resolving complex member inquiries, providing detailed information on intricate health plan benefits, and ensuring a seamless navigation of healthcare processes. You will: Utilize state-of-the-art telecommunications and computer information systems to...
-
Call Center Representative
1 month ago
Los Angeles, United States Motion Picture Industry Pension & Health Plans Full time**THIS IS A TEMP TO HIRE POSITION** ** Pay is $24/hour** Motion Picture Industry Pension & Health Plans (MPI) is seeking a professional, outgoing, and energetic customer service Call Center Representative with strong analytical skills and an exceptional attendance record. The ideal candidate should have experience in health plan and/or pension plan benefits,...
-
Call Center Representative
3 days ago
Los Angeles, United States Motion Picture Industry Pension & Health Plans Full time**THIS IS A TEMP TO HIRE POSITION** ** Pay is $24/hour** Motion Picture Industry Pension & Health Plans (MPI) is seeking a professional, outgoing, and energetic customer service Call Center Representative with strong analytical skills and an exceptional attendance record. The ideal candidate should have experience in health plan and/or pension plan benefits,...
-
Call Center Representative
4 weeks ago
Los Angeles, United States Think Tell Junction Full timeJob DescriptionJob DescriptionJob Title: Call Center RepresentativeCompany: Think Tell JunctionLocation: Los Angeles, CAJob Type: Full-Time (40 hours per week)Salary: $37,500 to $43,500 per yearAbout Us: At Think Tell Junction, we understand the significance of staying connected in today's fast-paced world. We are thrilled to welcome you to a realm where...
-
Call Center Representative
2 weeks ago
Los Angeles, United States Think Tell Junction Full timeJob Title: Call Center RepresentativeCompany: Think Tell JunctionLocation: Los Angeles, CAJob Type: Full-Time (40 hours per week)Salary: $37,500 to $43,500 per yearAbout Us: At Think Tell Junction, we understand the significance of staying connected in today's fast-paced world. We are thrilled to welcome you to a realm where communication transcends...
-
Medicare Advantage
1 month ago
Los Angeles, United States University of California Full timeDescription As the Medicare Advantage Senior Contact Center Representative, you will be addressing and resolving complex member inquiries, providing detailed information on intricate health plan benefits, and ensuring a seamless navigation of healthcare processes. You will: Utilize state-of-the-art telecommunications and computer information systems to...
-
Call Center Representative
6 days ago
Los Angeles, United States Motion Picture Industry Pension & Health Plans Full time**THIS IS A TEMP TO HIRE POSITION** ** Pay is $24/hour** Motion Picture Industry Pension & Health Plans (MPI) is seeking a professional, outgoing, and energetic customer service Call Center Representative with strong analytical skills and an exceptional attendance record. The ideal candidate should have experience in health plan and/or pension plan benefits,...
-
Lead Representative, Call Center
2 months ago
Los Angeles, United States Los Angeles County Museum Of natural History Foundation Full timeJob DescriptionJob DescriptionLead Representative, Call CenterThe Natural History Museum of Los Angeles County was the first museum in L.A. to open its doors 109 years ago and is poised for an exciting new era as it plans for the future. Having recently completed a new strategic framework, the Natural History Museums of Los Angeles County—including NHMLA...
-
Call Center Representative
2 weeks ago
Los Angeles, United States Tech One Global Full timeJob DescriptionJob DescriptionTech One Global is seeking a highly motivated Call Center Representative to join our dynamic team in the Information Technology and Services industry. As a Call Center Representative, you will be responsible for providing excellent customer service and support to our clients. This role is crucial in ensuring customer...
-
Call Center Representative
1 day ago
Los Angeles, United States Inkspirenize Full time $17 - $25Job DescriptionJob DescriptionJob Title: Call Center RepresentativeLocation: Los Angeles, CAJob Type: Full-TimeJob Summary:We are seeking a motivated and customer-focused Call Center Representative to join our dynamic team. As a Call Center Representative, you will handle inbound and/or outbound customer calls, provide support, resolve customer inquiries,...
-
Call Center Representative
1 day ago
Los Angeles, United States Inkspirenize Full timeJob Title: Call Center Representative Location: Los Angeles, CA Job Type: Full-Time Job Summary: We are seeking a motivated and customer-focused Call Center Representative to join our dynamic team. As a Call Center Representative, you will handle inbound and/or outbound customer calls, provide support, resolve customer inquiries, and ensure high levels of...
-
Call Center Representative
3 months ago
Los Angeles, United States eSystems Inc. Full timeJob DescriptionJob DescriptionWe are seeking a highly motivated and customer-oriented Remote Call Center Representative to join our team. As a Remote Call Center Representative, you will play a vital role in delivering exceptional customer service to our clients. You will be responsible for handling incoming calls, resolving customer inquiries, and providing...
-
Call Center Representative
3 days ago
Los Angeles, United States Comvox Co Full timeAbout Comvox Co.:At Comvox Co, our mission is to empower individuals and businesses to communicate effortlessly and effectively. We strive to create seamless connections that transcend boundaries and enrich lives. By harnessing the power of technology and innovation, we aim to simplify communication and foster meaningful relationships worldwide.Job...
-
Call Center Representative
4 days ago
Los Angeles, United States Inkspirenize Full timePosition: Call Center Representative Department: Customer Service Location: Los Angeles, CA Employment Type: Full-time Job Overview: The Call Center Representative is responsible for providing excellent customer service through inbound and outbound calls. The ideal candidate will handle customer inquiries, resolve issues, and offer information about the...
-
Call Center Representative
1 week ago
Los Angeles, United States Inkspirenize Full timePosition: Call Center Representative Department: Customer Service Location: Los Angeles, CA Employment Type: Full-time Job Overview: The Call Center Representative is responsible for providing excellent customer service through inbound and outbound calls. The ideal candidate will handle customer inquiries, resolve issues, and offer information about the...
-
Sales Consultant
4 weeks ago
Los Angeles, United States Constant Contact Full timeWe're seeking energetic, driven, and passionate individuals looking for Sales careers where you can empower small businesses. As an Inside Sales Consultant with Constant Contact, you will work in an environment with the feel of a startup, but the stability of a global organization. You will be converting warm leads into paying customers by coaching,...
-
Call Center Representative
2 days ago
Los Angeles, United States Career Group Companies Full timeCall Center Representative | Onsite in Studio City | $24/hour Location: Studio City, CA (On-site)Salary: $24/hourHours: Monday to Friday, with potential for overtime/extended hours, including weekends as neededDuration: Temp-to-HireParking: On-site parking availablePosition Overview:A prominent organization in the entertainment industry is seeking a...
-
Call Center Representative
13 hours ago
Los Angeles, United States Career Group Companies Full timeCall Center Representative | Onsite in Studio City | $24/hour Location: Studio City, CA (On-site)Salary: $24/hourHours: Monday to Friday, with potential for overtime/extended hours, including weekends as neededDuration: Temp-to-HireParking: On-site parking availablePosition Overview:A prominent organization in the entertainment industry is seeking a...
![SAG-AFTRA](https://media.trabajo.org/img/noimg.jpg)
Contact Center Representative
2 months ago
Who We Are
SAG-AFTRA is the iconic American labor union that represents approximately 160,000 media professionals. SAG-AFTRA employees support our members and thrive on securing the strongest protections by negotiating the best wages, working conditions, health and pension benefits. We preserve and expand members' work opportunities, vigorously enforce our contracts and protect our members against unauthorized use of their work.
ResponsibilitiesWhat You'll Do
The Contact Center Representative will provide excellent member service through responding to telephone calls, emails, web chat and other interaction channels. This position acts as the most common touch point for SAG-AFTRA and is expected to have broad knowledge of the processes, policies and operations of the entire organization. Cashiering, Contracts, Membership, and Residuals Processing are key subject areas.
First level contract assessment and support; advocate for members working under a SAG-AFTRA collective bargaining agreement by answering questions for members, producers, studio executives, labor attorneys, casting agents and other industry professionals.
(This section provides a general summary of the most significant job duties performed. It does not explain in detail every single duty performed.)
- Provides producers, members, and their representatives with information regarding SAG-AFTRA Agreements.
- Answers inquiries and investigates and routes potential claims to appropriate areas.
- Problem solving and trouble shooting in the following areas:
- Cashiering functions including: billing inquiries, accepting payments, payment disputes.
- Membership functions including: station 12/cast clearance, eligibility status, new member inquiries, and Taft Hartley inquiries.
- Residuals processing functions including Residuals payment status, lost/missing payments, filing for potential claims.
- Effectively multi task; handle e-mail, web chat and phone inquiries simultaneously.
- Various special projects, research and other duties as assigned.
What You'll Need
We want to make sure you're successful. To be considered, you must have:
(The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of this job with or without reasonable accommodation, using some other combination of skills and abilities.)
- Able to interact with tact and diplomacy with both external and internal customers.
- Able to sign on to a queue and handle phone calls for the entire workday, if required.
- Able to write clearly and succinctly.
- Excellent listening skills.
- Problem analysis and problem solving skills.
- Stress tolerance.
- Passion for customer service; must enjoy interacting with people and maintain a positive attitude under pressure.
- Independent problem solving and analytical skills.
- Must be proficient in Microsoft Office; familiarity with Oracle systems is a plus.
- Able to communicate effectively in English; both verbal and written.
- Able to use PC Applications.
- Able to adhere and maintain productivity and quality standards.
- Superlative interpersonal skills: high degree of patience and tact. Must be able to cultivate respectful, strategic and collaborative relationships with people from diverse backgrounds both internally and externally.
- Have an understanding and awareness of worker rights impacting SAG-AFTRA members.
- Detail oriented.
- Able to organize and coordinate multiple tasks under daily deadlines.
- Able to prioritize tasks and work under pressure.
- Capable of taking direction from more than one supervisor.
- Must be able to work in a very challenging environment where constructive feedback from others is encouraged.
- Must maintain regular and acceptable attendance at such level as is determined at SAG-AFTRA's sole discretion.
- Must be available and willing to work extended hours per day or per week, including weekends as SAG-AFTRA determines is necessary to meet its business needs.
MINIMUM QUALIFICATIONS:
- 2 years of customer service experience (including heavy contact with the public) required. 3+ years strongly preferred.
- Bachelor's Degree preferred, but not required.
- Entertainment industry experience preferred, but not required.
TESTING REQUIREMENTS:
- Basic skills- math, spelling, grammar and filing - passing score: 76%
- Word and Excel (basic, intermediate and advanced) - passing score: 76%
- Typing Test - 35 WPM.
- Customer Service test modules: Customer Service Writing Sample, Customer Service Survey and Call Center Listening Skills - passing score: 76%.
What You'll Get
We are a great place to work because we offer:
- The salary for this position is $24.00 per hour along with excellent employee benefits and perks such as a 35-hour work week.
- Colleagues that are passionate about what we do and how they contribute to our mission
- Balance between work and home life responsibilities
- Affordable and comprehensive medical and dental plans
- Generous pension plan
- Employee discounts and perks