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Call Center Representative

2 months ago


Los Angeles, United States Tech One Global Full time
Job DescriptionJob DescriptionTech One Global is seeking a highly motivated Call Center Representative to join our dynamic team in the Information Technology and Services industry. As a Call Center Representative, you will be responsible for providing excellent customer service and support to our clients. This role is crucial in ensuring customer satisfaction and maintaining positive relationships with our clients.Responsibilities:
  • Answer incoming calls and respond to customer inquiries
  • Resolve customer issues and complaints in a professional manner
  • Provide product information and technical support
  • Maintain accurate records of customer interactions
  • Follow communication scripts and procedures
  • Identify and escalate priority issues
Qualifications:
  • High school diploma or equivalent
  • Previous experience in a customer service role
  • Excellent communication skills
  • Ability to multitask and prioritize tasks
  • Strong problem-solving skills
  • Knowledge of CRM systems is a plus
Skills:
  • Excellent verbal and written communication skills
  • Strong interpersonal skills
  • Ability to work in a fast-paced environment
  • Attention to detail
  • Ability to remain calm under pressure
If you are a customer-oriented individual with a passion for helping others, we want to hear from you Apply now to join our team as a Call Center Representative at Tech One Global.