Call Center Representative

1 week ago


Los Angeles, United States Inkspirenize Full time
Job Title: Call Center Representative

Location: Los Angeles, CA

Job Type: Full-Time
Job Summary:

We are seeking a motivated and customer-focused Call Center Representative to join our dynamic team. As a Call Center Representative, you will handle inbound and/or outbound customer calls, provide support, resolve customer inquiries, and ensure high levels of customer satisfaction. The ideal candidate should have excellent communication skills, be detail-oriented, and possess a positive attitude.
Key Responsibilities:
  • Answer incoming calls and respond to customer inquiries promptly and professionally.
  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Escalate issues to supervisors or relevant departments when necessary.
  • Process orders, forms, applications, and requests in a timely manner.
  • Meet personal/team call handling quotas and targets.
  • Stay up to date with product knowledge, policies, and procedures.
  • Follow communication scripts when handling different topics.
  • Support customers in troubleshooting or technical issues with products/services.
Qualifications:
  • High school diploma or equivalent (some college or technical training is a plus).
  • Strong verbal and written communication skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Ability to remain calm and handle challenging situations with professionalism.
  • Problem-solving skills and the ability to think on your feet.


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