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Call Center Representative
2 months ago
Company: Think Tell Junction
Location: Los Angeles, CA
Job Type: Full-Time (40 hours per week)
Salary: $37,500 to $43,500 per year
About Us: At Think Tell Junction, we understand the significance of staying connected in today's fast-paced world. We are thrilled to welcome you to a realm where communication transcends boundaries, and every conversation is an enriching experience. Join our innovative team and be a part of a company that values creativity, collaboration, and the power of effective communication.
Job Description: We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, handling inquiries, providing information, and resolving issues in a timely and efficient manner. Your role is crucial in ensuring that every customer interaction is positive and leaves a lasting impression.
Responsibilities:
- Answer incoming calls and respond to customer inquiries.
- Provide accurate information about our products and services.
- Resolve customer issues and escalate complex cases to the appropriate department.
- Maintain detailed and accurate records of customer interactions.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Meet or exceed performance targets and customer satisfaction goals.
- Stay up-to-date with product knowledge and company updates.
- Collaborate with team members to improve processes and enhance the customer experience.
- High school diploma or equivalent.
- Previous experience in a call center or customer service role is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficient in using computer systems and software.
- A positive attitude and a strong work ethic.
- Ability to remain calm and professional under pressure.
- Competitive salary ranging from $37,500 to $43,500 per year.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for career growth and advancement.
- Supportive and collaborative work environment.
- Comprehensive training program to ensure your success.
Join Think Tell Junction and be part of a team that values innovation, creativity, and the power of communication. Apply now and help us connect the world through meaningful conversations.
We look forward to hearing from you
