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Call Center Representative
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Los Angeles, California, United States Insight Global Full timeJob SummaryWe are seeking a highly skilled Patient Access Representative to join our team in a call center environment. As a Patient Access Representative, you will be responsible for handling a high volume of calls per day, providing exceptional customer service, and ensuring a seamless patient experience.Key ResponsibilitiesAnswering phones and triaging...
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Patient Access Representative
7 days ago
Los Angeles, California, United States Insight Global Full timeWe are seeking a Patient Access Representative to join our team in a call center environment. This role involves handling high-volume calls, scheduling appointments, and verifying patient information.Key Responsibilities:Answering phones and triaging patientsProviding directions and parking instructionsScheduling and rescheduling appointmentsVerifying...
Call Center Representative
2 months ago
Position: Call Center Representative Department: Customer Service Location: Los Angeles, CA Employment Type: Full-time Job Overview: The Call Center Representative is responsible for providing excellent customer service through inbound and outbound calls. The ideal candidate will handle customer inquiries, resolve issues, and offer information about the company’s products and services. This role requires strong communication skills, problem-solving abilities, and a commitment to customer satisfaction. Key Responsibilities: Customer Support: Handle incoming calls from customers, addressing inquiries, complaints, and concerns with professionalism and empathy. Issue Resolution: Identify and resolve customer issues promptly, ensuring a positive experience and customer satisfaction. Product Knowledge: Maintain a thorough understanding of the company’s products, services, and policies to provide accurate information to customers. Data Entry: Accurately document customer interactions, transactions, and complaints in the company’s CRM system. Outbound Calls: Conduct outbound calls as needed for follow-ups, surveys, or promotional purposes. Team Collaboration: Work closely with team members and supervisors to improve customer service processes and share insights. Qualifications: High school diploma or equivalent required; an associate or bachelor’s degree is a plus. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle difficult situations with tact and professionalism. Proficient in computer applications, including MS Office and CRM software. #J-18808-Ljbffr