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Medicare Advantage
3 months ago
Description
As the Medicare Advantage Senior Contact Center Representative,
you will be addressing and resolving complex member inquiries, providing
detailed information on intricate health plan benefits, and ensuring a seamless
navigation of healthcare processes. You will:
Utilize state-of-the-art telecommunications and
computer information systems to assist members.
Adhere to the CICARE principle to maintain the
highest standards of care and service.
Resolve member inquiries with a focus on clear
and empathetic communication.
Manage escalated calls from Contact Center
Agents related to procedural inquiries.
Assist members, fostering positive relationships
and contributing to an outstanding customer experience.
Enhance member satisfaction through dedicated
service.
Note: This position is a limited appointment for 6 months and may convert to career.
Salary Range: $29.53 - $46.37/hourly.
Qualifications
We are seeking a detailed-oriented, customer-centric
individual with:
High School diploma, GED or equivalent, required.
A college degree, preferred.
Five or more years of experience working in a
Contact Center environment.
Two or more years in a Medicare Advantage role,
highly desired.
Exceptional customer service and communication
skills.
Strong attention to detail and organization
skills.
Proficiency with CRM and telephony software, preferred.
Ability to maintain confidentiality of patient and
business records.
Familiarity with healthcare systems, medical terminology,
and understanding of health insurance concepts.
Understanding of healthcare regulations, including
privacy laws (e.g. HIPAA) and other compliance requirements.
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