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Customer Success Manager

2 months ago

Marietta, United States Supacolor Full time

Customer Success Manager (Account Manager)

Team

- Sales

Reporting Line -

Global Sales Director

Location

- Marietta, GA

Employment

- Full time, permanent.

We're Supacolor. We make the world's best heat transfer. We make it Supafast and Supaeasy to print garments like a pro. Supacolor exists for one reason; to help you make it.

This sales role is responsible for bringing the ‘Supa” element to grow and nuture our key customers ensuring they have everything they need to remain loyal engaged customers that are Supacolor fanatics. Success in this role is achieving customer retention, happiness and revenue growth goals. You will be responsible for:

Proactive Account Management - building & maintaining long lasting client relationships, first point of contact for account management queries, negotiate pricing, timely and successful delivery of our solutions, after sales support Identifying new business opportunities with existing customers Reporting and analysis - entering all activity into HubSpot, preparing reports as required including insights and recommendations and forecasting Building great relationships internally and externally Positively contribute to our Supaculture Skills, knowledge and experience

5+ years experience Account management and successful delivery of delivering solutions to customers Passion for and strong sales experience Bachelor's degree in business admin, finance, sales or related field Excellent written and verbal communication Proven experience in communicating with and presenting to key stakeholders at all Proficient in Microsoft Office and CRM software, including Salesforce, Zoho CRM and HubSpot) Great commercial acumen A resilient team player with a positive mindset Be supa organised, have great time management and thrive in a fast paced business Alignment to our Values

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