Customer Service Representative

4 days ago

Marietta, Georgia, United States Tonia Kiser - State Farm Agent Full time

ROLE DESCRIPTION:

As a Customer Service Representative with Tonia Kiser - State Farm Agent, you will generate exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for driven and sales-minded candidates.

RESPONSIBILITIES:

  • Answer multiple phone lines and successfully route each call
  • Establish customer relationships and follow up with customers as needed
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Take copious notes and essential message points from customers to ensure proper service resolution
  • Use exemplary communication to efficiently meet the needs of customers while promoting the agency brand
  • Ability to successfully identify opportunities and pivot to licensed team members

QUALIFICATIONS:

  • Dedicated to customer service
  • Excellent phone voice and skills, managing multiple lines at once
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving
  • Calm, yet friendly and personable skills

BENEFITS:

  • Hourly pay plus potential bonuses
  • Growth potential/Opportunity for advancement within my office
  • Paid time off (vacation and personal/sick days)
  • Health benefits
  • Valuable career-building experience

About Our Agency:

  • We are an established, growth-oriented agency with a team of highly motivated individuals
  • We attribute our success to having a fun, energetic environment that is an enjoyable place to work
  • We want to work alongside those who are equally committed to excellence and personal achievement

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