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Guest Service Agent

2 months ago

Arlington, United States Claremont Companies Full time

Job Type

Full-time

Description

Headquartered in Lakeshore Center in Bridgewater, Massachusetts, Claremont Companies is a privately owned and closely held real estate investment, development and asset management firm. Today, Claremont owns in excess of 60 real estate assets consisting of hotels, apartments, retail centers, and office buildings with plans to expand even further.

Claremont is growing and we're looking to add a Guest Service Agent to our team to support our Homewood Suites Hotel in Arlington, MA This role is responsible for serving as the main point of contact for all guests by handling their requests, concerns and needs and we would love to add you to our team

Responsibilities:

  • Exhibit courteous hospitality at all times to guests and associates.
  • Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
  • Administer hotel guest payment policies.
  • Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management.
  • Post all charges including valet and other miscellaneous charges to guest account.
  • Maintain hotel key security system.
  • Oversee safe deposit boxes for guests.
  • Verify credit cards and balance bank at the end of the shift.
  • Run and verify availability report at the beginning of the shift. Update report as needed.
  • Review communications log at the beginning of the shift.
  • Know and follow the hotel's emergency procedures in the event of an actual emergency.
  • Notify appropriate supervisor immediately of any problem with rooms.
  • Check in and check out should be as expeditious as possible.
  • Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
  • Prompt distribution and notification to guests of mail.
What We Offer:
  • Competitive Wages
  • Medical and Dental Insurance
  • Flex Spending Account
  • Long Term Disability
  • 401(k) retirement plan with Employer Match
  • Vacation
  • Holiday Pay
Requirements
  • High school graduate or equivalent
  • Previous hotel-related experience desired
  • Must be available to work nights and weekends
  • Must speak, read, write, and understand English
  • Ability to frequently sit, stand, walk during shift
  • Ability to occasionally lift and carry up to 40 pounds

Claremont Companies is an equal opportunity employer. EOE M/F/D/V

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