Contact Center Representative
1 week ago
Overview:
Contact Center Representative (CSR)
Schedule: M-F 8AM-5PM (Looking For Weekend Flexibility As Well)
HIRING ASAP
Pay: $20/HR
Location: Phoenix, AZ (Potential For Hybrid After Training)
MUST HAVE QUALIFICATIONS:
- High School Diploma Or GED Required
- 1 Year Of Call Center Typer Experience
- 6 Months In A Healthcare Background
- Detail Oriented & Empathetic
- Professional
- Develop and maintain a working knowledge of current products and services offered by the company
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Answers busy phone lines and identifies calls to be transferred.
- Forwarding voicemails left on the company line to the appropriate department.
- Assisting the administrative team with processing faxes or emails data entry into our in-house software.
- Communicating professionally with different departments to assist patients and healthcare providers with our referral process.
- Ensuring an even distribution of work to the Intake department.
- Complying with company, state, and federal healthcare guidelines.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Calling patients for follow up, to obtain additional information and notify the patient of outcomes and statuses.
- Ensuring customer satisfaction and assisting them with issues/concerns related to their health.
- High School Diploma Or GED Required
- 1 Year Of Call Center Typer Experience
- 6 Months In A Healthcare Background
- Detail Oriented & Empathetic
- Professional
- Bilingual In Spanish & English
- Multiple EMR System experience
Schedule:
M-F 8AM-5PM (Looking For Weekend Flexibility As Well)
Training Schedule: 8AM-5PM PST
Pay:
$20/HR
#MedixWest
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