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Call center representative

2 months ago

Phoenix, United States Randstad Full time

Randstad is currently hiring and looking to fill multiple Call Center Representative positions in Phoenix, AZ 85034. Please review the job details below: Location: Phoenix, AZ 85034(Onsite) Shift: Flexibility for an 8 hour shift between the hours of 6:00AM-4:00PM Monday-Friday Pay: $19.00/hr. ($20.00/hr. for Spanish)

salary: $19 - $20 per hour
shift: First
work hours: 6 AM - 6 PM
education: High School

Responsibilities

•Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource.
•Perform research using available resources as needed to provide required information to callers.
•Identify and escalate more complex issues to the research team.
•Complete necessary administrative work as needed and complete call logs accurately.
•Other projects as assigned by supervisor.

Qualifications:

•1 year call center experience required
•Good verbal and written communication skills.
•Dependable and able to adhere to schedule.
•Effective problem solving skills.
•Effective listening skills.
•Customer service orientation.
•Attention to details.

Skills

Call Center Support Call Center Basic Software Skills Active Listening Telephone Etiquette Empathy
Qualifications Years of experience: 1 year Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.