Contact Agent Representative
1 week ago
We are seeking a highly skilled Contact Agent Representative to join our team at Randstad. As a Contact Agent Representative, you will be responsible for interacting with customers via telephone to provide information, process transactions, and reply to inquiries about services.
Key Responsibilities- Provide exceptional customer service via telephone, responding to customer inquiries and resolving issues in a clear and calm manner.
- Process transactions and maintain accurate records of customer interactions, details of inquiries, complaints, or comments.
- Utilize computer systems to track, gather information, and troubleshoot customer issues.
- Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
- Bachelor's degree or equivalent experience in a related field.
- At least 6 months of previous call center experience.
- Excellent verbal and written communication skills.
- Ability to make good decisions and resolve issues in a clear and calm manner.
- High school diploma or equivalent.
- Computer literate with experience in using computer systems.
- Basic computer skills, including typing and data entry.
As a Contact Agent Representative at Randstad, you will have the opportunity to work with a dynamic team and develop your skills in customer service and communication. We offer a comprehensive benefits package, including health insurance, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
We are an equal opportunity employer and welcome people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.
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