Life insurance call center representative

2 months ago

Des Moines, United States Randstad Full time

Seeking a dedicated Life Insurance Customer Support Specialist to join our call center team. Life insurance industry experience is a must have, please do not apply without it. Join us in making a positive impact on individuals' lives. Hours are M-F 8am to 4:30pm, pay rate is $25/hour. This position is fully in office in downtown Des Moines, IA.

salary: $24.99 - $25 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: High School

Responsibilities

We are seeking a dedicated Life Insurance Customer Support Specialist to join our team. Life insurance industry experience is a must have, please do not apply without it. Join us in making a positive impact on individuals' lives. Hours are M-F 8am to 4:30pm, pay rate is $25/hour. This position is fully in office in downtown Des Moines, IA.
Key Responsibilities:

  • Responding to agents, and policy holders
  • Life Insurance industry experience
  • Performing policy transactions
  • Processing service requests, and changes to policies
  • Sending out various documentation, and doing appropriate research
  • Collaborate with team on how to improve processes, and increase customer satisfaction
  • Receiving and answer on average around 30 phone calls a day
  • Properly documenting all interactions
Please forward your updated resumes to lisa.thill@randstadusa.com with "Call Center DM" in the subject line for consideration

The essential functions of this role include:
working in a smoke free environment
Skills Follow-up Active Listening Telephone Etiquette Adapting to Change CRM Typing Skills Basic Software Skills Customer Relations Customer Service Customer support Basic Computer Skills Customer Relationship Management life insurance (1 year of experience is required)
Qualifications Years of experience: 2 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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