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Member Support Specialist
3 months ago
Position Summary:
The Member Support Specialist provides service and support to Girl Scout members. The Member Support Specialist is responsible for retaining girl and adult membership in assigned geographic areas by providing excellent customer service and support.
Key Responsibilities:
Provides ongoing support to members in assigned geographic area.
Answers, problem-solves, manages and responds appropriately to all inquiries via phone, email, and in-person.
Works collaboratively to ensure the effective support of parents and troop volunteers
Provides first-level conflict resolution
Optimizes the use of technology, including Salesforce, and web-based video conferencing to provide support to members
Utilizes data analysis software to track, organize and analyze membership information
Supports overall customer support plan by providing assistance for customers via retail curbside as assigned
Other duties as assigned
Position Qualifications:
Must be willing to work a flexible schedule, including regularly working evenings and weekends
Excellent communication skills, both written and verbal
Demonstrated skill in Microsoft Office Suite and ability to learn additional software programs
Bachelor's degree with concentration in related field or equivalent experience
Ability to travel to service centers and to meetings throughout the designated territory
Starting Salary: $42,000