Service Desk Analyst
2 weeks ago
Job Title:-Service Desk AnalystLocation: Atlanta,GADuration: 11+ monthsDESCRIPTION:The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible overall for the Service Desk operations. Depending on the proficiency and level of expertise, the Service Desk Analyst may be selected to be part of the level 2 support (within the service desk) to provide expert support to other Analysts for critical issues or applications.Scope of Work/Key Responsibilities:Monitor telephone system and take calls from Client usersLog all reported incidents, Fulfillment Requests (Service Requests) and attempt to resolve issues at 1st contact in accordance with established SLA'sEscalate incidents to level 2 or level 3 support according to established processes and proceduresTrack and follow-up on incidents escalated to technical teams to ensure issues are resolved promptly and closedRemotely connect to user computers and assist with resolving issues as necessary.Perform proactive support activities including but not limited to:Ensuring that antivirus software installed on all machines and scans are completed routinely.Update user and asset information in database (as necessary)Provide support for Client IT projects (as needed)Follow established processes and procedures.Report to IT any suggestions that will improve process or make support easier or more efficientMaintain exceptional customer service posture at ALL TIMESDocument work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposesRecord and submit checklists or other documentation as requiredSkills and Qualifications:years' work experience (minimum) ... 5+ years preferred:HDICSR certification (or similar)preferredStrong customer service skillsPrior experience with service desk support is a MUSTPrior experience working as a desk side support analyst is a plusA+ Certification is a plusProficient in understanding of network, wireless supportKnowledge of best practice security standards and techniques is a plusMicrosoft Windows certification is a plusITIL experience/certification is a plusMust have clean criminal record with the ability to pass finger-print background checkMust be authorized to work in the Unites States#J-18808-Ljbffr
by Jobble
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Service Desk Analyst
5 days ago
Atlanta, United States HexaQuEST Global, Inc. Full timeJob Description:Purpose: The Atlanta Public School System is seeking the services of a Service Desk Analyst to provide direct first-line level 1 service desk support to Client schools and administrative locations. Summary: The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead...
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Help Desk Analyst 1
3 days ago
Atlanta, United States State of Georiga Full timeThis Recruitment is Open the Public The Local Government Services Division seeks to fill multiple Help Desk Analyst 1 positions to support the Unclaimed Property Unit. This section administers the laws set forth in Georgia's Unclaimed Property Act. R Help Desk Analyst, Help Desk, Analyst, High School, Customer Service, Technology, Property
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Service Desk Analyst/ Atlanta, GA
16 hours ago
Atlanta, United States Suncaptech Full timeSummary Job Description The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible overall for the Service Desk operations. Depending on the proficiency and level of expertise, the Service Desk Analyst may be selected to be...
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Shines Help Desk Support Analyst
1 week ago
Atlanta, United States Cynet Systems Full timeJob Description: Duties nswer inbound calls, chat & emails from customers needing assistance. Provides technical assistance to both internal and external customers for tier-one issues. Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Provide prompt and accurate feedback to customers. Clearly and thoroughly document...
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Reporting Analyst
Found in: Appcast US C2 - 1 day ago
Atlanta, United States Gardner Resources Consulting, LLC Full timeWe are seeking a highly skilled Service Desk Reporting Analyst to join our team. As an expert in reporting methodologies and tools, you will be responsible for designing, developing, and maintaining reporting dashboard, reports and solutions for our service desk operations. Your insights and analysis will be crucial in optimizing service desk performance...
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Field Tech
5 days ago
Atlanta, United States Generis Tek Inc. Full timeJob DescriptionJob DescriptionWe have Contract role for Field Tech (Desk Side) Support Analyst for our client at Atlanta, GA. Please let me know if you or any of your friends would be interested in this position. Position Details:Field Tech (Desk Side) Support Analyst- Atlanta, GALocation : Atlanta, GA,...
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Field Tech
5 days ago
Atlanta, United States Generis Tek Inc. Full timeJob DescriptionJob DescriptionWe have Contract role for Field Tech (Desk Side) Support Analyst for our client at Atlanta, GA. Please let me know if you or any of your friends would be interested in this position.Position Details:Field Tech (Desk Side) Support Analyst- Atlanta, GALocation : Atlanta, GA, 30303 (130 Trinity Ave SW 5th Floor)Project Duration :...
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Front Desk agent
2 days ago
Atlanta, United States First Service Corporation Full timeProvides exceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems Front Desk, Agent, Customer Service, Residential, Hotel, Property Management
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IT Service Desk Agent
7 days ago
Atlanta, United States Mindlance Full timeJob Title: IT Service Desk Agent Job Location: Dorchester, MA (100 % Remote) Zip Code: - 02125 Top 3/5 Skills: Service Desk, Windows 10, Chat, Calls, Troubleshooting, Desktop, Helpdesk, IT Support, Customer Support Job Description: · An IT Service Desk (ITSD) agent is expected to field contacts (calls, chats, requests) from...
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IT Service Desk Agent
1 day ago
Atlanta, United States Mindlance Full timeJob Title: IT Service Desk Agent Job Location: Dorchester, MA (100 % Remote) Zip Code: - 02125 Top 3/5 Skills: Service Desk, Windows 10, Chat, Calls, Troubleshooting, Desktop, Helpdesk, IT Support, Customer Support Job Description: · An IT Service Desk (ITSD) agent is expected to field contacts (calls, chats, requests) from Client employees...
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IT Service Desk Agent
Found in: Appcast US C2 - 2 weeks ago
Atlanta, United States Mindlance Full timeJob Title: IT Service Desk Agent Job Location: Dorchester, MA (100 % Remote) Zip Code: - 02125 Top 3/5 Skills: Service Desk, Windows 10, Chat, Calls, Troubleshooting, Desktop, Helpdesk, IT Support, Customer Support Job Description: · An IT Service Desk (ITSD) agent is expected to field contacts (calls, chats, requests) from...
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Front Desk Concierge Weekends
2 days ago
Atlanta, United States First Service Corporation Full timeProvides exceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems Concierge, Front Desk, Customer Service, Weekend, Residential, Hotel, Property Management
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Service Desk Agent with Security Clearance
Found in: Dice One Red US C2 - 1 day ago
Atlanta, United States SAIC Full timeDescription The Service Desk (ESD) Analyst is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, and register complaints 24/7/365. Selected candidates will have the following duties/responsibilities: * Provide prompt, courteous, and high-quality end user support services to DCSA out of Quantico Virginia...
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Desktop Support Analyst
1 week ago
Atlanta, United States Cynet Systems Full timeJob Description: Under general supervision of the Fulton County Department of Health, the support analyst assists customers with tier-one issues or forwards to second-tier support for issues beyond their subject matter expertise. Works and communicates with state employees, internal customers, and external customers to provide information and services...
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EHR Support Analyst
Found in: beBee jobs US - 3 weeks ago
Atlanta, Georgia, United States Creed Infotech Full timeTitle:EHR Support Analyst (Plexis PCM Help Desk/Application Support Analyst)Start date:ASAPDuration:6-month(ideally would want to convert this person in a contract to hire setup)Location:Fully Remote (must reside in the U.S.)We need folks with support PCM - Plexis Claims Manager in either a help desk or app support role. Some light config experience is ideal...
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Financial Analyst
2 weeks ago
Atlanta, United States City of Atlanta Full timeA t the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks &...
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Desktop Support Analyst
2 weeks ago
Atlanta, United States Crescens Full timeJob Title : Desktop Support Analyst Location: Atlanta, GA Duration: 2+months Type: Contract *This position will be 100% onsite* Job Description: Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Complete Description: Under general supervision for the client,...
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Service Desk Agent
Found in: Appcast Linkedin GBL C2 - 1 week ago
Atlanta, United States Hexaware Technologies Full timePosition: Service Desk AgentLocation: Duluth, GA (Hybrid)Hiring: ContractNote: This is a Nightshift role. JD:ResponsibilitiesProvide a consolidated point of contact for providing Tier 1 technical support to the end usersProvide 1st level technical support for all IT related issuesRespond to trouble tickets via phone and email in a timely mannerDetermine the...
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Service Desk Agent
Found in: Appcast US C2 - 1 week ago
Atlanta, United States Hexaware Technologies Full timePosition: Service Desk AgentLocation: Duluth, GA (Hybrid)Hiring: ContractNote: This is a Nightshift role. JD:ResponsibilitiesProvide a consolidated point of contact for providing Tier 1 technical support to the end usersProvide 1st level technical support for all IT related issuesRespond to trouble tickets via phone and email in a timely mannerDetermine the...
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Financial Analyst
2 weeks ago
Atlanta, United States City of Atlanta Full timeAt the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks &...