EHR Support Analyst
Found in: beBee jobs US - 2 weeks ago
Title:
EHR Support Analyst (Plexis PCM Help Desk/Application Support Analyst)
Start date:
ASAP
Duration:
6-month
(ideally would want to convert this person in a contract to hire setup)
Location:
Fully Remote (must reside in the U.S.)
We need folks with support PCM - Plexis Claims Manager in either a help desk or app support role. Some light config experience is ideal as well.
Overview
The EHR Support Analyst is responsible for maintenance, troubleshooting, and administration of essential EHR applications.
Responsibilities include identifying known errors, escalating incidents to senior team members if needed, assisting in staff training, offering guidance on system best practices, and maintaining documentation and knowledge base.
ESSENTIAL JOB FUNCTIONS:
- Create end-user accounts, terminate access, and change access based on established procedures.
- Troubleshoot, debug, and optimize code to ensure optimal performance.
- Communicate with client liaison groups with respect to approvals and established process.
- Provide basic desktop support assistance within the scope of necessity to troubleshoot supported applications.
- Develop, maintain, and document installation and configuration procedures.
- Manage ticketing systems:
create, update, and close incidents.
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