Service Desk Agent

3 weeks ago


Atlanta, United States Hexaware Technologies Full time

Position: Service Desk Agent

Location: Duluth, GA (Hybrid)

Hiring: Contract


Note: This is a Nightshift role.


JD:

Responsibilities

Provide a consolidated point of contact for providing Tier 1 technical support to the end users

Provide 1st level technical support for all IT related issues

Respond to trouble tickets via phone and email in a timely manner

Determine the scope of the trouble ticket and the responsible department

Research and resolve technical trouble tickets

Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep impact minimal

Document all trouble tickets with clear, concise explanations in a timely and accurate manner ensuring adherence to department policies and procedures

Establish and maintain a professional relationship with customers, team members and department contacts

Cooperate with team members to provide the best customer experience possible

Provide quality customer service that exceeds customer expectations

Escalate to supervisor any situation outside the employee''s control that could adversely impact the services being provide.

Proficiency in MS FIM will be an added advantage.

Proficiency in Altris (Software Deployment) will be an added advantage


Requirements:

Associate degree in information technology or equivalent related work experience

Minimum (2) plus years’ experience in a technical support role

Ability to troubleshoot Laptop / Desktop / Peripherals etc.

Ability to troubleshoot using Remote desktop tools

Excellent customer service and communication skills

Ability to work under pressure and at a fast pace

Flexible to support voice, email and chat support

MCP (Preferred)

HDI Certified (Preferred)

A+ (Preferred)


  • IT Service Desk Agent

    3 weeks ago


    Atlanta, United States Mindlance Full time

    Job Title: IT Service Desk Agent Job Location: Dorchester, MA (100 % Remote) Zip Code: - 02125 Top 3/5 Skills: Service Desk, Windows 10, Chat, Calls, Troubleshooting, Desktop, Helpdesk, IT Support, Customer Support Job Description: · An IT Service Desk (ITSD) agent is expected to field contacts (calls, chats, requests) from...

  • Front Desk agent

    2 weeks ago


    Atlanta, United States First Service Corporation Full time

    Provides exceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems Front Desk, Agent, Customer Service, Residential, Hotel, Property Management

  • Front Desk Agent

    2 weeks ago


    Atlanta, United States Sonesta International Hotels Corporation Full time

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Front Desk, Agent, Guest Service, Operations Manager, Hotel

  • guest service agent

    7 days ago


    Atlanta, United States Sonesta International Hotels Corporation Full time

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Guest Service, Agent, Operations Manager, Hotel

  • Front Desk Agent

    3 weeks ago


    Atlanta, United States Homewood Suites by Hilton Atlanta Buckhead Pharr Road Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guestProviding outstanding guest service during their staySettling the guest's account upon the completion of their stay. Primary responsibilities include:Registering guestsMaking and modifying reservationsHotel operator and concierge duties. Provide courteous and...

  • Front Desk Agent

    3 weeks ago


    Atlanta, United States Homewood Suites by Hilton Atlanta Buckhead Pharr Road Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guestProviding outstanding guest service during their staySettling the guest's account upon the completion of their stay. Primary responsibilities include:Registering guestsMaking and modifying reservationsHotel operator and concierge duties. Provide courteous and...

  • Front Desk Agent

    2 weeks ago


    Atlanta, United States Four Seasons Hotels & Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Front Desk, Agent, Reservations, Hotel


  • Atlanta, United States Concord Hospitality Enterprises Company Full time

    As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally at all times. Maintain a high level of service Front Desk, Agent, Hospitality


  • Atlanta, United States Concord Hospitality Full time

    As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally at all times. Maintain a high level of service Front Desk, Agent, Hospitality

  • Front Desk Agent

    2 weeks ago


    Atlanta, United States Loews Hotels Full time

    Front Desk Agent (Overnight) Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location this property is a modern-age Southern charmer. Performs a variety of guest service activities in...

  • PM Front Desk Agent

    2 weeks ago


    Atlanta, United States HEI Hotels & Resorts Full time

    Assist guests with arrival and departure from hotel, while providing positive guests experiences. Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requ Night Auditor, Agent, Auditor, Front Desk, Night, Retail, Audit

  • Guest Service Agent

    3 days ago


    Atlanta, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0ALMA [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Front Desk Agent

    1 week ago


    Atlanta, United States Fairfield Inn Atlanta Airport Full time

    About Us: The Fairfield Inn & Suites by Marriott Atlanta Airport South is a reputable hotel dedicated to providing exceptional guest experiences. Our team is committed to delivering outstanding service and creating memorable moments for our guests. We are currently seeking a talented and friendly Guest Service Agent to join our growing family. Flexible...

  • Guest Service Agent

    7 days ago


    Atlanta, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0ALRC [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Front Desk Agent

    2 weeks ago


    Atlanta, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    2 weeks ago


    Atlanta, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Supervisor

    2 weeks ago


    Atlanta, United States First Service Corporation Full time

    We are seeking an experienced, enthusiastic Supervisor to lead the front desk team at one of our luxury high-rise condominiums . The Front Desk Supervisor is responsible for overseeing the daily activities of the Front Desk Team in addition to assist Front Desk, Supervisor, Customer Service, Hospitality, Property Management

  • Front Desk Agent

    2 weeks ago


    Atlanta, United States Residence Inn Atlanta Downtown Defunct Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    2 weeks ago


    Atlanta, United States Highgate Hotels Full time

    HourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...

  • Front Desk Agent

    2 weeks ago


    Atlanta, United States Highgate Hotels Full time

    HourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...