Field Tech
2 weeks ago
We have Contract role for Field Tech (Desk Side) Support Analyst for our client at Atlanta, GA. Please let me know if you or any of your friends would be interested in this position.
Position Details:
Field Tech (Desk Side) Support Analyst- Atlanta, GA
Location : Atlanta, GA, 30303 (130 Trinity Ave SW 5th Floor)
Project Duration : 1+ year (possible extension)
Pay Rate :$18/hr on W2
A+ Certification must
Job Overview:
The Atlanta Public School System is seeking the services of multiple Field Tech Support Analysts to provide direct first-line desk side support to APS schools and administrative locations.
Summary:
The Field Tech Support Analyst will be assigned to 1 or more schools or locations. The number of assigned locations depends on the student enrollment and number of employees. Work is directed by the IT Specialist/Manager for the assigned cluster to meet the operational needs of the assigned school.
Scope of Work/Key Responsibilities:
- Adhere to established standard operating procedures and service level agreements through the following:
- Maintain exceptional customer service posture at ALL TIMES
- Build strong relationships with the school administration team, including but not limited to the Principal, Assistant Principal, Main Office staff, business managers and media specialists
- Arrive at the school no less than 30 minutes prior to first bell
- Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues reported
- Work with Level 3 support and specialized Subject Matter Expects to resolve advanced technical issues.
- Escalate complex issues to the IT Specialist/Manager for the assigned cluster as first point of contact
- Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond
Perform support activities including but not limited to:
- Proactively check the status of computer labs & media center computers on a daily basis
- Maintain and update Chrome carts for student use
- Maintain, update, and troubleshoot interactive whiteboards, panels, digital signage devices and projectors to ensure that they are functional.
- Ensure “test readiness” for standardized tests through updating carts and lab equipment
- Troubleshoot and/or replace Kronos hardware
- Maintain and troubleshoot location Marquee signs
- Troubleshoot and resolve minor wireless and network issues
- Install OS updates and patches on Apple, Chromebooks, and Windows based PC devices
- Install, configure, and support printing devices.
- Maintain accurate asset assignment in Nimbus and Incident IQ.
- Maintain work areas and workspaces, including MDF/IDF closets
- Coordinate removal of obsolete equipment as required
- Serve as first point of contact for Media Center Specialists/Technical Liaisons for one- to-one student devices as needed
- Meet with onsite vendors as required to support L3 teams
- Assist with deployment of new equipment
- Check monitoring tools for any school outages (wireless AP, switches, kronos clocks)
- Provide support for IT projects and AV events in the assigned schools
- Document all work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes
- Record and submit checklists or other documentation as required for upward reporting and
- accountability
- Attend mandatory monthly professional development meetings
- Retrieve parts or other items needed to resolve issues from the APS IT Warehouse
- Other duties as assigned.
Contract Duration:
1 year (initial)
Option to extend annually - based on performance.
Skills and Qualifications:
- 3+ years of work experience minimum
- A+ Certification
- Strong customer service skills
- Strong oral and written communication skills
- Proficient in understanding network infrastructure and wireless support
- Prior experience with Desk Side support is a MUST
- MS Windows certification is a plus
- ITIL experience/certification is a plus
- Must have clean criminal record with the ability to pass fingerprint background check
- Must be authorized to work in the United States
- Must hold a valid driver's license and dependable personal vehicle
Personal Attributes:
- Must be punctual, present and visible throughout the workday
- Creative, curious, analytical, enthusiastic and display strong attention to detail
- Ability to work independently and effectively on tight deadlines, as necessary
- Excellent command of English language
- Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
- Positive and productive team player
- Desire to learn new skills as technology evolves
- Business casual attire (i.e., no sweat pants or jeans with holes; sneakers/basketball shoes
- allowed)
- Neat and clean appearance to include personal hygiene
Education/Training:
- Minimum of Associate degree (preferred)
- 3+ years of experience in field tech support. Equivalent combination of education and experience will be considered.
Work:
- This work will be completed on-site at any of the Atlanta Public Schools locations or other buildings (depending on event) in the metro Atlanta area. The analyst will work M-F. Hours may vary to accommodate the school hours for Elementary, Middle, High Schools, and special events. Field techs are required to retrieve parts or other items needed to resolve issues from the APS IT Warehouse at “1631 Lafrance Street NE.”
Leadership:
The Field Tech (Desk Side) Support Analyst will take day-to-day direction from the IT Specialist/Manager over their assigned cluster. The IT Specialist/Manager assigned to their region operates as the supervisor. He/she is responsible for providing regular updates and meeting the deadlines imposed by the district.
About Generis Tek: generis tek is a boutique it/professional staffing based in Chicagoland. we offer both contingent labor & permanent placement services to several fortune 500 clients nationwide. Our philosophy is based on delivering long-term value and build lasting relationships with our clients, consultants and employees. Our fundamental success lies in understanding our clients’ specific needs and working very closely with our consultants to create a right fit for both sides. we aspire to be our client’s most trusted business partner.
-
Field Technical Support
2 days ago
Atlanta, United States MVK TECH Full time**COMPUTER HARDWARE & AUDIO/VIDEO SUPPORT TECHNICIAN** **1025 Lenox Park Blvd** **Atlanta, GA 30319** ------------------------------------------------------------------------------------ ------------------------------------------------------------------------------------- - Summary: Our Computer Hardware & Audio/Video Technicians install, configure, and...
-
Electrical Designer
1 week ago
Atlanta, United States Tetra Tech Full timeDiscover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while...
-
Field Service Tech 4
2 hours ago
Atlanta, United States Rapiscan Systems, Inc Full timeJob DescriptionResponsibilities:Installs, repairs, and maintains equipment in the fieldAchieve contractual requirements for metrics, information reporting and customer management.Must be able to respond to emergency and non-scheduled calls for service daily within established response time goals.Responsible for meeting daily service repair needs and driving...
-
Biomedical Tech I
5 days ago
Atlanta, United States Piedmont Healthcare Full timeDescription:JOB PURPOSE: Maintaining medical related equipment that includes repair, preventive maintenance, and electrical safety to ensure patient / staff safety and correct diagnosis for medical providers, and to ensure compliance for the Environment of Care. KEY RESPONSIBILITIES: 1. Perform electrical safety inspection on medical equipment. 2. Perform...
-
IT Tech Support
2 weeks ago
Atlanta, United States NavitsPartners Full timeJob DescriptionJob DescriptionPosition: IT Tech Support Location: Atlanta, GADuration: 11+ months with possible extensionShift: Normal business hoursJob Description:The agent onsite here will be responsible for end-user support. This requires impeccable written and verbal communication skills. The agent will be expected to handle all interactions in a...
-
IT Tech Support
2 weeks ago
Atlanta, United States NavitsPartners Full timePosition: IT Tech Support Location: Atlanta, GADuration: 11+ months with possible extensionShift: Normal business hoursJob Description:The agent onsite here will be responsible for end-user support. This requires impeccable written and verbal communication skills. The agent will be expected to handle all interactions in a courteous and timely manner.The IT...
-
Field Service Technician
3 weeks ago
Atlanta, United States Eastman Kodak Company Full timeWe are looking for a Field Service Technician to join our team in Atlanta, GA.As a Field Service Technician you will be responsible for on-site installing, maintaining, and repairing of Kodak, and multi-vendor systems, which may include hardware, software and networking products, including operating systems to required standards outlined in training, SOPs...
-
Field Service Technician
4 weeks ago
Atlanta, United States Eastman Kodak Company Full timeWe are looking for a Field Service Technician to join our team in Atlanta, GA.As a Field Service Technician you will be responsible for on-site installing, maintaining, and repairing of Kodak, and multi-vendor systems, which may include hardware, software and networking products, including operating systems to required standards outlined in training, SOPs...
-
GA TECH IT Enterprise Business Analyst 3
7 days ago
Atlanta, United States nLeague Full timeJob DescriptionJob DescriptionJob ID: 736066GA TECH IT Enterprise Business Analyst 3 Client: State of Georgia Department: Georgia TechDuration: 12+ MonthsLocation: GeorgiaWork mode: Remote Interview: VirtualJob Summary:Under broad supervision, analyzes the enterprise business/technology environment and participates in the design, implementation, and...
-
GA TECH IT Enterprise Business Analyst 3
7 days ago
Atlanta, United States nLeague Full timeJob ID: 736066 GA TECH IT Enterprise Business Analyst 3 Client: State of Georgia Department: Georgia Tech Duration: 12 Months Location: Georgia Work mode: Remote Interview: Virtual Job Summary: Under broad supervision, analyzes the enterprise business/technology environment and participates in the design, implementation, and maintenance of the enterprise...
-
Mobile Tech Lead, Software Development
2 days ago
Atlanta, United States Janus International Group Full timeOverview: As a Mobile Tech lead, you'll work closely with the development teams and will be expected to provide input into the architecture and scalability of various components. The tech lead will focus on developing and supporting IOT devices, through cloud technologies in a multi-tier and massively parallel infrastructure. This individual will work with...
-
Surg Tech, First Asst, PRN, CVOR
7 days ago
Atlanta, United States Piedmont Healthcare Full timeJOB PURPOSE: Functions as a first assistant during operative and other invasive procedures in accordance with credentials, privileges, experience, education and competency verification. Assists OR staff in the assigned room/case. At time facilitates the operative or other invasive procedure by preparing and providing the required sterile instruments,...
-
Surg Tech, First Asst, PRN, CVOR
3 weeks ago
Atlanta, United States Piedmont Atlanta Hospital Full timeDescription:JOB PURPOSE: Functions as a first assistant during operative and other invasive procedures in accordance with credentials, privileges, experience, education and competency verification. Assists OR staff in the assigned room/case. At time facilitates the operative or other invasive procedure by preparing and providing the required sterile...
-
Sr. Manager, Field Marketing
4 weeks ago
Atlanta, United States Aptum Full timeJob DescriptionJob DescriptionAbout AptumAptum is a global cloud solutions provider specializing in technology consulting and managed services. With over 20 years of deep technical knowledge and comprehensive hybrid multi-cloud expertise, Aptum advises organizations on infrastructure modernization, business transformation, application migrations and...
-
Sr. Manager, Field Marketing
3 weeks ago
Atlanta, United States Aptum Full timeJob DescriptionJob DescriptionAbout AptumAptum is a global cloud solutions provider specializing in technology consulting and managed services. With over 20 years of deep technical knowledge and comprehensive hybrid multi-cloud expertise, Aptum advises organizations on infrastructure modernization, business transformation, application migrations and...
-
Mohs Tech
3 weeks ago
Atlanta, Georgia, United States Forefront Dermatology Full timeOverview: Joining the Forefront Family You’ll find Forefront’s culture much like an extended family. A nationwide range of practices forms our family tree. Providers maintain clinical autonomy, offering care as physicians and staff see fit—a local, small practice feel, with the roots and resources of a much larger organization. Best of both worlds....
-
Atlanta, United States Piedmont Healthcare Full timeJOB PURPOSE: Functions as a first assistant during operative and other invasive procedures in accordance with credentials, privileges, experience, education and competency verification. Assists OR staff in the assigned room/case. At time facilitates the operative or other invasive procedure by preparing and providing the required sterile instruments,...
-
Environmental, Health
2 weeks ago
Atlanta, United States ERM Full timeERM is hiring an Environmental, Health, & Safety (EHS) Specialist to support a client facility in LaGrange, GA. In this role, you will provide on-site environmental and safety program oversight, industrial hygiene monitoring, technical assistance on environmental health and safety compliance projects, safety management systems, and compliance assurance...
-
Environmental, Health
3 weeks ago
Atlanta, United States CareerBuilder Full timeERM is hiring an Environmental, Health, & Safety (EHS) Specialist to support a client facility in LaGrange, GA. In this role, you will provide on-site environmental and safety program oversight, industrial hygiene monitoring, technical assistance on environmental health and safety compliance projects, safety management systems, and compliance assurance...
-
PSMP Support Specialist
6 days ago
Atlanta, United States Tech Providers Full timePosition : PSMP Support Specialist Location: Atlanta, GA (Hybrid 2-3 days onsite) Duration: 09+ months contract (High Possibility of Extension)Roles & Responsibilities: Review Dealer and field support inquiries through internal client ticketing system and provide support based on Program Guidelines. Ensure multiple systems and database accuracy through...