Service Desk Agent with Security Clearance
3 weeks ago
Description The Service Desk (ESD) Analyst is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, and register complaints 24/7/365. Selected candidates will have the following duties/responsibilities: * Provide prompt, courteous, and high-quality end user support services to DCSA out of Quantico Virginia * Responsible for troubleshooting of tickets to quickly resolve Tier 1/2 issues for end users of DCSA's internal infrastructure as well as applications and systems owned by DCSA. * Ensure accurate triage, categorization, documentation, prioritization, escalating, routing, tracking, monitoring, transfers, and data integrity of all applicable tickets. * Interface with end users via telephone calls, chat, remote desktop, automated requests, electronic mail, and other means. * Interact with other support center silos supporting, software systems engineering, and/or applications development teams to restore service and/or identify and correct core problem. * Tickets that require technical support or root cause determination that exceeds Tier 1/2 support capabilities are escalated to higher level support teams for expedient resolution. * Update and maintain a knowledge base for investigating, diagnosing, and resolving Tier 1/2 incidents. * Monitor and track the status of all submitted incidents, problems, and changes, including cases where they are escalated to higher levels of support. Qualifications * AA Degree in related discipline and one (1) year experience (or, High School and three years of related experience with relevant certification) * Experienced providing support and troubleshooting Tier 1/2 issues to completion * Must be willing to travel when necessary * Must have a valid drivers license * United States citizenship required * Active Secret Clearance required * Current DoD 8570 IA Baseline Certification Security+ CE Target salary range: $25,001 - $50,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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Front Desk agent
3 weeks ago
Atlanta, United States First Service Corporation Full timeProvides exceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems Front Desk, Agent, Customer Service, Residential, Hotel, Property Management
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Front Desk Agent
3 weeks ago
Atlanta, United States Sonesta International Hotels Corporation Full timeThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Front Desk, Agent, Guest Service, Operations Manager, Hotel
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Front Desk Agent>
1 day ago
Atlanta, United States Residence Inn by Marriott Full timeResidence Inn by Marriott - 2960 Piedmont Road NE [Guest Service / Concierge] As a Front Desk Agent at Residence Inn by Marriott, you'll: Greet and assist guests with check-in and check-out procedures; Provide exceptional customer service by answering inquiries and resolving complaints; Maintain accurate records of guest information and transactions; Handle...
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Service Desk Agent
6 days ago
Atlanta, United States Hexaware Technologies, Inc Full timePosition: Service Desk AgentLocation: Atlanta, GA (Remote)Hiring: Contract Shifts Timing: Morning: 7am to 4, 8 am to 5Afternoon: 1pm to 11pm, JD:Responsibilities Provide a consolidated point of contact for providing Tier 1 technical support to the end usersProvide 1st level technical support for all IT related issuesRespond to trouble tickets via phone and...
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guest service agent
2 weeks ago
Atlanta, United States Sonesta International Hotels Corporation Full timeThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Guest Service, Agent, Operations Manager, Hotel
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Front Desk Agent
1 month ago
Atlanta, United States Homewood Suites by Hilton Atlanta Buckhead Pharr Road Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guestProviding outstanding guest service during their staySettling the guest's account upon the completion of their stay. Primary responsibilities include:Registering guestsMaking and modifying reservationsHotel operator and concierge duties. Provide courteous and...
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Front Desk Agent
1 month ago
Atlanta, United States Homewood Suites by Hilton Atlanta Buckhead Pharr Road Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guestProviding outstanding guest service during their staySettling the guest's account upon the completion of their stay. Primary responsibilities include:Registering guestsMaking and modifying reservationsHotel operator and concierge duties. Provide courteous and...
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Front Desk Agent
3 weeks ago
Atlanta, United States Four Seasons Hotels & Resorts Full timeAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Front Desk, Agent, Reservations, Hotel
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Front Desk Agent
3 days ago
Atlanta, United States Four Seasons Hotels & Resorts Full timeAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Front Desk, Agent, Guest Experience, Hotel
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Front Desk Agent/ Night Audit
7 days ago
Atlanta, United States Auro Hotels Full time** Front Desk Agent/ Night Audit - $13/HR** **Job Category****:** Front Office **Requisition Number****:** FRONT003219 Showing 1 location **Job Details** **Description** **Job Purpose** The beautiful Home 2 Suites by Hilton Atlanta Perimeter Center is seeking a dedicated Front Desk/Night Audit Agent. The primary purpose of the Guest Service Agent/Night Audit...
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Front Desk Agent- Full Time Renaissance Midtown
3 weeks ago
Atlanta, United States Concord Hospitality Enterprises Company Full timeAs a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally at all times. Maintain a high level of service Front Desk, Agent, Hospitality
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Front Desk Agent- Full Time Renaissance Midtown
4 weeks ago
Atlanta, United States Concord Hospitality Full timeAs a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally at all times. Maintain a high level of service Front Desk, Agent, Hospitality
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Security National Final Expense Agent
1 week ago
Atlanta, United States Pope Insurance Group (A Security National Life Insurance Company Agency) Full timeJob DescriptionJob DescriptionUnlicensed Candidates need not to applyCalling all life insurance agents who are self-motivated and want a career opportunity in the final expense industry At Security National Life Insurance Company, we are seeking life insurance agents to join our team!Full time & Part time openings are available for self-motivated licensed...
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Front Desk Agent
4 hours ago
Atlanta, Georgia, United States The Twelve Downtown, Autograph Collection Full timeJob SummaryThe Guest Services Agent is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.Candidate ProfileExperience:High school diploma or equivalent required, and college degree preferred.Previous hotel Front Desk experience is...
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PM Front Desk Agent
3 weeks ago
Atlanta, United States HEI Hotels & Resorts Full timeAssist guests with arrival and departure from hotel, while providing positive guests experiences. Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requ Night Auditor, Agent, Auditor, Front Desk, Night, Retail, Audit
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Front desk/Valet
5 days ago
Atlanta, United States First Service Corporation Full timeProvides exceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems Front Desk, Valet, Customer Service, Residential, Hotel, Property Management
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Guest Service Agent
2 weeks ago
Atlanta, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0ALMA [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
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Service Desk Analyst
4 weeks ago
Atlanta, United States HexaQuEST Global, Inc. Full timeJob Description:Purpose: The Atlanta Public School System is seeking the services of a Service Desk Analyst to provide direct first-line level 1 service desk support to Client schools and administrative locations. Summary: The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead...
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Hotel Front Desk Agent
7 days ago
Atlanta, United States Hyatt Regency Atlanta Perimeter at Villa Christina Full timeDescription We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...
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Guest Service Agent
1 day ago
Atlanta, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0AL9B [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...