Customer Relations Specialist

2 months ago

St Joseph, United States ApiTech Full time

** Customer Relations Specialist**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO003796 Showing 1 location **Job Details**

**Description**

**JOB SUMMARY:** The Customer Relations Specialist will be responsible to provide and nurture customer relations activities between customer and company, sales, sales representatives, operations and engineering by processing information and responding to inquiries and requests.

**ESSENTIAL JOB FUNCTIONS:**

* Processes customer requests and inquiries: quotes price and delivery information; follows up with customers/distributors and representatives on quotations; processes return orders by issuing return material authorization and validating returns; enter replacement orders; responds to order status requests, delivery expedites, and surveys.

* Administers customer purchase orders; accepts and enters customer/distributor purchase orders; conducts purchase order reviews; communicates with customer /distributors; confirm or acknowledge orders; completes change notices on new or existing parts; verifies customer to company design; cross reference; works with engineering to meet customer requirements or communicate exceptions.

* Interacts with staff to remedy or address customer/distributor situations; checks status of engineering documentation affecting customer orders; resolves accounting problems such as price discrepancies; credit, freight changes and short shipments.

* Promptly follows up on quotes and gains orders.

* Notes the reason for lost quotes

* Obtain appropriate pricing strategy within guidelines and obtain necessary approvals; obtain delivery lead-times and quote notes. Recommends changes to pricing or lead times.

***Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties***

**OTHER JOB FUNCTIONS & RESPONSIBILITIES:** ***The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities and/or duties required. Other duties may be assigned.***

* Review open orders to assure products are being delivered in a timely fashion. Escalate issues to get product delivered to customers in a timely fashion.

* Provides accurate and timely responses to inquiries, questions, and customer escalations.

**REQUIRED QUALIFICATIONS:**

* Education: Associate's Degree

* Experience Years: 5-8 years

* Experience Type: Customer Service/Inside Sales

OR

* Equivalent combination of education and experience

* Certificates/Licenses: None Required

**DESIRED QUALIFICATIONS: See Below:**

* Microsoft Office (Outlook, Word, Excel); Web proficiency.

* Ability to read and interpret company manuals and customer requests or requirements

* Ability to write routine reports and correspondence, as well as, effectively speak to customers, vendors, and employees of the organization.

* Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, and apply basic concepts of algebra and geometry.

* Reasoning ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

* Ability to interpret a variety of instructions furnished orally, in writing, electronically, by diagram, or schedule form.

**WORK ENVIRONMENT: Office Based**

**DIRECT REPORTS: No Direct Reports**

**PHYSICAL REQUIREMENTS: Please see below:**

* Regularly required to sit, stand, talk or hear

* Required to walk and use hands to finger, handle or feel

* See clearly close up along with depth and distance perception

***The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor. All employment is at-will as governed by the law of the state where the employee works. It is further understood that the at-will nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized company officer.***

**Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**:**

**Motivations**

**Preferred**

**Self-Starter****:** Inspired to perform without outside help

**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Relations Specialist

    3 months ago

    St Matthews, United States Agape Care Group Full time

    Overview: Join Our Team as a Customer Relations Specialist Do you have strong organizational and people skills? Are you a leader committed to getting hospice patients the care they deserve? We are looking for a customer relations specialist committed to serving our patients with compassion and integrity. As a customer relations specialist, you will be...

  • Customer Relations Specialist

    4 days ago

    St Charles, United States Compass Health Network Full time

    Would you like room to grow, great benefits, and an opportunity to contribute to a purposeful, community-minded mission? Are you a team player that has great organizational skills with the ability to prioritize? The Customer Relations Specialist will be a perfect role for you. The CRS position is part of a person-centered integrated care team. They are...

  • Customer Relations Specialist

    3 weeks ago

    St Charles, United States Compass Health Network Full time

    Would you like room to grow, great benefits, and an opportunity to contribute to a purposeful, community-minded mission? Are you a team player that has great organizational skills with the ability to prioritize? The Customer Relations Specialist will be a perfect role for you. The CRS position is part of a person-centered integrated care team. They are...

  • Customer Relations Specialist

    3 weeks ago

    St Charles, United States Compass Health Network Full time

    Would you like room to grow, great benefits, and an opportunity to contribute to a purposeful, community-minded mission? Are you a team player that has great organizational skills with the ability to prioritize? The Customer Relations Specialist will be a perfect role for you. The CRS position is part of a person-centered integrated care team. They are...

  • Customer Relations Specialist

    1 month ago

    St Charles, United States Compass Health Network Full time

    Would you like room to grow, great benefits, and an opportunity to contribute to a purposeful, community-minded mission? Are you a team player that has great organizational skills with the ability to prioritize? The Customer Relations Specialist will be a perfect role for you. The CRS position is part of a person-centered integrated care team. They are...

  • Customer Relations Specialist

    4 days ago

    St. Louis, United States Compass Health Network Full time

    The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers...

  • Customer Relations Specialist

    3 days ago

    St Charles, United States Compass Health Network Full time

    The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers...

  • Insurance Client Relations Specialist

    2 weeks ago

    Saint Joseph, Missouri, United States Oswald Crow Full time

    Join Our Dynamic Team at Oswald Crow as an Insurance Client Relations SpecialistWe are seeking a dedicated and skilled professional to enhance our customer service team. Experience in customer support and the insurance sector is highly valued. Candidates should possess or be willing to obtain a Property and Casualty license.Key Qualifications:Exceptional...

  • Client Relations Specialist

    2 weeks ago

    St Louis, Missouri, United States Blue Horizons Development Full time

    At Blue Horizons Development, we take pride in fostering a supportive workplace culture where our team members receive constructive feedback, positive energy, and opportunities for both personal and professional advancement. Our Client Relations Specialists adopt a collaborative approach to deliver exceptional service levels for our clients and external...

  • Client Relations Specialist

    1 week ago

    St Louis, Missouri, United States Gunther Salt Company Full time

    Position OverviewGunther Salt Company, a long-established family-owned enterprise, is seeking a meticulous and proactive Client Relations Specialist. This role is integral to our operations, directly supporting the Sales Manager and Controller. The ideal candidate will flourish in our collaborative environment, embracing diverse responsibilities.Key...

  • Client Relations Specialist

    2 weeks ago

    Saint Joseph, Michigan, United States Jaden Gebbink - State Farm Agent Full time

    Join Our Team at Jaden GebbinkJaden Gebbink is seeking a committed and meticulous professional to become part of our organization as a Client Relations Specialist. In this position, you will play a crucial role in fostering and sustaining client connections while assisting our insurance representatives in delivering outstanding service. This role is designed...

  • Client Relations Specialist

    1 week ago

    St Louis, Missouri, United States ANOVA Full time

    Job OverviewPosition: Client Relations SpecialistLocation: RemoteAre you looking for a fulfilling career with a company that values innovation and creativity? At Anova, we prioritize our employees and cherish our clients.Our approach is unique:We are dedicated to your professional growth and achievements.We foster creativity, strengthen customer connections,...

  • Client Relations Specialist

    3 days ago

    St. Augustine, Florida, United States Mercantile Bank Full time

    Mercantile Bank is looking for a friendly and service-oriented Client Relations Specialist to become part of our team. If you enjoy building relationships and are eager to learn and grow in a dynamic environment, this role may be a great fit for you. About Us At Mercantile Bank, our mission is to provide financial solutions that empower individuals and...

  • Product Solutions Specialist

    2 months ago

    St Joseph, United States COLSON GROUP HOLDINGS, LLC Full time

    Description Colson Group is the largest manufacturer of caster and wheel products in the world. The brands of Colson Group have been technological leaders in caster innovation for over 350 combined years. This drive has led to some of the most trusted, advanced, and highest-quality mobility solutions available in the world today. Colson Group's unique and...

  • Client Relations Specialist

    3 days ago

    St. Augustine, Florida, United States Mercantile Bank Full time

    Mercantile Bank is looking for a friendly and service-oriented Client Relations Specialist to become part of our team. If you enjoy building relationships and are eager to learn and grow, this role may be a great fit for you. We are committed to providing tailored solutions to our clients and fostering a career in banking within a stable and respected...

  • Employee Relations Specialist

    3 weeks ago

    St. Louis, United States Coda Search│Staffing Full time

    We are seeking a knowledgeable and proactive People & Culture Employee Relations Specialist to join the People & Culture Business Partnering team. In this role, you will be responsible for managing day-to-day employee relations issues and ensuring a positive work environment. The ideal candidate should have a solid understanding of employment laws and...

  • Employee Relations Specialist

    3 weeks ago

    St Louis, United States Coda Search│Staffing Full time

    We are seeking a knowledgeable and proactive People & Culture Employee Relations Specialist to join the People & Culture Business Partnering team. In this role, you will be responsible for managing day-to-day employee relations issues and ensuring a positive work environment. The ideal candidate should have a solid understanding of employment laws and...

  • Client Relations Specialist

    1 week ago

    St Louis, Missouri, United States CCA Global Partners Full time

    Job OverviewAt CCA Global Partners, we are dedicated to enhancing the success of independent, family-owned enterprises. Our organization connects these businesses across North America, providing them with the necessary resources, innovation, and scale to thrive in a competitive market. We pride ourselves on offering a flexible work environment, generous time...

  • Senior Client Relations Specialist

    1 week ago

    St Petersburg, United States Raymond James Financial Services Full time

    Position OverviewAs a Senior Client Relations Specialist, you will operate under general supervision, leveraging your specialized expertise and skills acquired through extensive experience and training. Your primary responsibility will be to support the comprehensive management of a designated functional area.Key ResponsibilitiesCollaborate with the...

  • Veterinary Customer Support

    2 weeks ago

    St Joseph, United States inSync Staffing Full time

    Veterinary Technical Solutions Specialist Location: Hybrid - Duluth, GA 30096 or St Joseph, MO 64506 (2 days/wk on site, 3 days first week) Pay Rate: $25.00/hr Duration: 12 months Hours: 9:00 am to 6:00 pm, Mon - Fri ESTJob Overview: This hybrid role requires occasional on-site work, especially during internet outages. Responsibilities: Respond promptly to...