Product Solutions Specialist

2 months ago

St Joseph, United States COLSON GROUP HOLDINGS, LLC Full time
Description

Colson Group is the largest manufacturer of caster and wheel products in the world. The brands of Colson Group have been technological leaders in caster innovation for over 350 combined years. This drive has led to some of the most trusted, advanced, and highest-quality mobility solutions available in the world today. Colson Group's unique and proprietary global footprint provides available services and capabilities unmatched by any other manufacturer.

Colson Group is currently seeking a Product Solutions Specialist in our St. Joseph, MI location. The Product Solutions Specialist is responsible for supporting the technical needs of team members and customers by serving as the expert on company products and offering technical support, application engineering, quoting, pricing and product training.

Job Summary

The Product Specialist is responsible for supporting the technical needs of team members and customers by serving as the expert on company products and offering technical support, application engineering, quoting, pricing and product training.

Essential Job Functions

  • Develop and optimize systems that provide internal and external customers with fast solutions relative to driving sales growth, order fulfillment, sales efficiency/accuracy, and customer satisfaction. This includes:
  • Solutions Team (ST) case system in SF.com with full tracking & accountability to support ISC/sales needs (product solutions/lead time solutions/quality issues/etc.). This includes:
    • Faster quote and lead time turnaround process.
    • Epicor enhancements that boost ISC efficiency and accuracy + add value to the customer experience.
    • Plans that reduce case creation, addressing root causes and working with cross-functional teams to see them to completion.
  • Create and develop trust between customers, ISCs/RSMs/NAMs, and solution team that we will provide solutions to meet their mobility needs. This includes:
    • Conference call with customers and ISCs as needed.
    • Provide internal and external customers with live technical assistance for fast solutions relative to product application and selection.
    • Provide ISCs/customers with live technical assistance for phone-in customers as applicable.
    • Determine solutions for "stuck" or critical orders that require better turnaround.
  • Backup to monitor, qualify, create, and distribute SF.com leads for fast and more complete lead distribution. This includes:
  • Complete gaps in data and prequalification fields.
  • Collaborate with PMs and lead owner(s) to provide P&A upfront in sales process.
  • Follow-up on key leads at all levels to ensure needs were met.
  • Conduct regular product and systems training for ISCs, leveraging best practices across teams.
  • Support product management by training ISCs on key programs and providing relevant market insights back to product management.
  • Monitors production orders and past due orders that are waiting on materials to offer in-house solutions that could be used to complete orders.
  • Manage teams to complete complex or risky production orders as applicable.
  • Identify areas for product rationalization, cost savings, and feed to be reported and acted upon by product management.
  • Create and support various other cross-functional projects that drive efficiency, growth, and customer satisfaction.
  • Coordinate and review samples for new business.
  • Performs other related duties and projects as assigned.
Requirements

Knowledge
  • High school diploma.
  • Bachelor's degree in business management/ supply chain management (preferred).
Experience
  • 5-7 years related experience.
Skills
  • Good with customers, customer focused.
  • Expert on at least one brand.
  • Ability to become expert of multiple brands.
  • Able to build relationships with distributors.
  • Ability to find solutions quickly or get additional help quickly.


Note*

Every effort has been made to identify the essential functions of this position. However, this in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

This position is a safety-sensitive position. The position requires operating or working around heavy equipment, which if performed while under the influence of drugs (including marijuana) or alcohol could result in errors in judgment, inattentiveness or diminished coordination, dexterity or composure that could in turn result in mistakes that would endanger the health and safety of you and others.

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