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Veterinary Customer Support
2 months ago
Location: Hybrid - Duluth, GA 30096 or St Joseph, MO 64506 (2 days/wk on site, 3 days first week)
Pay Rate: $25.00/hr
Duration: 12 months
Hours: 9:00 am to 6:00 pm, Mon - Fri EST
Job Overview:
This hybrid role requires occasional on-site work, especially during internet outages.
Responsibilities:
- Respond promptly to product inquiries, complaints, and adverse events, ensuring compliance with US regulations (FDA, USDA, EPA) and BIVI policies.
- Handle communications from veterinarians, pet owners, sales personnel, and other stakeholders, primarily via phone, but also email and mail.
- Provide information on product use, adverse events, literature requests, and product or packaging defects.
- Maintain and update technical expertise through journals and seminars.
- Document all communications in the BIVI database (PVWorks) according to SOPs and GMP requirements.
- Escalate issues to Technical Services Veterinarians as needed.
- Support internal and external sales teams by providing technical support and attending veterinary conferences.
- Research and report on product-related topics as requested.
- Ensure compliance with company policies and regulations, reporting any violations immediately.
- Uphold BIVI's reputation with high ethical and professional standards.
- Strong customer service orientation with the ability to balance regulatory compliance and business needs.
- Solid understanding of veterinary practices and regulatory compliance.
- Attention to detail, strong problem-solving, and technical skills.
- Proficient in Microsoft Office Suite and database management.
- Excellent communication, organization, and time management skills.
- Ability to work independently, manage conflict, and adapt to changing circumstances.
- Experience in the Animal Health industry or related regulatory experience is a plus.
- Developing knowledge in pharmaceutical life cycle, regulatory requirements, conflict management, and market knowledge.
- Proficiency in teamwork, innovation, planning, quality orientation, and problem-solving.
- Associate Degree or higher in Life Sciences or Veterinary Technology.
- Minimum of 3 years of experience in a veterinary clinic.
Benefits (employee contribution):
- Health insurance
- Health savings account
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Life insurance
- Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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