Customer Relations Specialist

5 days ago

St Charles, United States Compass Health Network Full time

The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients.

This is a full-time, benefit eligible position in our St. Charles office. The schedule is Monday-Friday 8a-4:30p with a Saturday rotation.

Responsibilities Include:

Core Responsibilities

  • Greet patients as they arrive and stay consistent with the company's customer service philosophy
  • Manage consumer appointments, confirm appointments and alert patients if they need to bring any
    information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
  • Data Entry into EHR systems
  • Complete financial paperwork, ensuring all required forms are completed in entirety
  • Verify insurance/demographic information at each visit and update if necessary
  • Collect co-pays, when applicable
  • Answer phone in polite and courteous manner
  • Direct phone calls and messages to appropriate office staff
  • Monitor waiting area to ensure timeliness of appointments
  • Check provider's schedule daily for additions
  • Receive daily reports from MIS for information needed on patients that have upcoming appointments
  • Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office

    Manager, when applicable
  • Disperse daily mail
  • Ensure lobby/waiting area is clean and picked up
  • Travel to other clinic sites, as needed

    Other Responsibilities
  • Regular attendance except as excused, with flexibility to change hours to accommodate the clinic needs
  • Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
  • Conduct self in accordance with employee manual
  • Attend all training as required by company, Accreditors and Funders
  • Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor
  • Communicate any changes/updates discovered through other means to Office Supervisor
  • Other duties as assigned

    High School/GED preferred

    At least one (1) year experience in customer service required

    Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is "Inspire Hope. Promote Wellness."

    Why join us?

    We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.

    At Compass Health Network, these are just a few of the benefits that we offer as an organization:

    • Competitive benefits
    • Advancement opportunities
    • Professional development
    • Licensure supervision
    • Mentor opportunities
    • Tuition reimbursement
    • Scholarship program
    • Employee Assistance Program
    • Headspace Access
    • Paid time off & Paid Holidays
    • NHSC Loan Repayment Participant
    We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you

    Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.

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