Real Estate Loan Resolution Specialist

2 months ago

Allen, United States Credit Union Texas Full time
Job Summary:

Responsible for managing a portfolio of delinquent real estate loans, including first and second mortgages, as well as home equity loans and lines of credit, with a focus on accounts that are late stage. The Real Estate Loan Resolution Specialist will work to recover outstanding balances while maintaining a high level of member service and adhering to all relevant regulations and company policies. Expertise in avoiding final action by resolving accounts to include analytical ability to identify forbearance, workout and modification options.Independent decision-making and taking swift action are crucial for success in this role.

Key Responsibilities:

  • Account Management: Handle a portfolio of delinquent real estate loan accounts (late stage), including first and second mortgages, and home equity loans and lines of credit.
  • Large Balance Resolution: Experience with large balance account resolution.
  • Communication: Contact members via phone, email, text and mail to discuss their accounts and negotiate repayment plans.
  • Follow-Up: Follow up on promises to pay and ensure payments are received as agreed.
  • Negotiation: Work with members to find suitable solutions to resolve delinquent accounts, including payment arrangements, forbearance, modifications and settlements.
  • Avoid Foreclosure: Utilize available tools and resources to avoid foreclosure. If foreclosure cannot be avoided, work quickly to ensure the highest recovery potential.
  • Loss Mitigation: Analyze account situations to determine potential loss and take action to mitigate loss when possible.
  • Valuation of Collateral: Order valuations to determine risk, must be proficient in the valuation of real estate collateral to assess and make informed recommendations.
  • Resource Utilization: Review accounts for options and use all available resources for optimum outcomes and minimal loss.
  • Independent Decision Making: Make independent decisions and take swift action to resolve delinquent accounts effectively and efficiently.
  • Build Trust: Develop and maintain trust with members by handling their situations with empathy, transparency, and respect.
  • Mentoring: Mentor early and mid-stage collectors, providing guidance, support, and sharing best practices.
  • Documentation: Maintain accurate and detailed records of all collection activities, communications, and agreements in the company's system.
  • Compliance: Ensure all collection activities comply with federal, state, and local laws and regulations, including the Fair Debt Collection Practices Act (FDCPA).
  • Legal Documentation: Ensure proper default notices and other required legal documents are sent in a timely manner.
  • Collaboration: Coordinate with other departments to resolve complex account issues.
  • Member Service: Provide excellent member service by handling all interactions professionally and respectfully, aiming to maintain positive member relationships.
  • Professional Demeanor: Provide excellent member service while maintaining a firm but professional demeanor.
Qualifications:
  • Education: High school diploma or equivalent; Associate's or Bachelor's degree in finance, business, or related field preferred.
  • Experience: Minimum of 2 years of experience in collections, preferably in the auto finance industry or credit union.
  • Personal Attributes:
    • High level of integrity and professionalism.
    • Strong attention to detail and organizational skills.
    • Ability to handle difficult conversations and situations with tact and empathy.


Physical Activities and Requirements of this Position

CATEGORY

DESCRIPTION

Finger Dexterity

Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Grasping

Using fingers and palm on an object.

Talking

Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Repetitive Motions

Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Hearing

Able to hear average or normal conversations and receive ordinary information.

Average Visual Abilities

Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Sedentary Work

Sitting part of the time.Exerts up to 10 lbs. of force occasionally.

Working Conditions of this Position

DESCRIPTION

Few.No hazardous or significantly unpleasant conditions except during construction wearing a hard hat is required.

Mental Activities and Requirements of this Position

Reasoning Ability:The ability to use common sense or logic.

CATEGORY

DESCRIPTION

Detailed

Ability to apply common sense understanding to carry out detailed instructions and to deal with problems involving many variables.

Mathematical Ability:

Basic

Ability to perform basic math skills including adding, subtracting, multiplying, and dividing two digit numbers; operations with units such as inch, foot, yard; ounce, pound (or their metric counterparts), and square footage; ability to understand appraisals, compute rent rates and lease expiration times.

Language Ability:The level of ability required to communicate and understand written and oral language.

Typical

Ability to use passive vocabulary of 5,000-6,000 words; read at a moderate rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.Ability to read, analyze and interpret general business periodicals, professional journals, correspondence, and procedure manuals.Ability to effectively present information and respond to questions from groups of managers, guests, vendors and the general public.

Compliance requirement

The responsibilities contained within this job description remains compliant with Bank Secrecy Act / Anti-Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position

Disclaimer

The information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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