Lead Analyst, Resilience Testing

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead Analyst, Resilience Testing & Exercise

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Mission First, People Always

As Corporate Security, we are responsible for keeping Mastercard safe and secure from cyber and physical threats, and it is our people on the frontlines who make this happen every day.

By taking care of our people, their wellbeing, and career development, we provide them the necessary tools and environment to ensure the success of our mission.

Overview:

The Enterprise Resilience Team is looking for a testing & exercise expert to provide structure, requirements, and coordination across Mastercard's Enterprise Resilience Teams: Business Continuity (BC), Crisis Management (CM), Technical Recovery (TR), Resilience Planning (RP), and Operational Resilience (OR). This 'hands on' execution role is expected to work independently while receiving support, processes, and procedures from a global Enterprise Resilience Team. Some international travel may be required.

Role:

Partner with a global Enterprise Resilience team to design and implement enhanced testing and exercise capabilities.

Help embed Operational Resilience within the organization, built off the foundation of the Enterprise Resilience Disciplines (BC, CM, TR, SR).

Partner with global Enterprise Resilience staff to understand resilience and to guide standardization where appropriate.

Have a high-level understanding and comprehension of Operational Resilience regulation and guidelines, specifically the Bank of England (BoE) regulations.

Have an awareness of other jurisdiction regulations, guidelines and proposals in relation to Operational Resilience (e.g., DORA).

Implement the Enterprise Resilience program structure to align with relevant certification standards (ISO).

Partner with team members within the Resilience Planning (RP) function to support regulatory compliance for all jurisdictions in which this business entity operates.

Perform Important Business Service (IBS) identification and analysis in line with BoE regulatory expectations.

Assess (criticality) and clarify / confirm Impact Tolerance levels for those identified services.

Partner with Risk function to ensure required attestations to regulators and other bodies are made in line with program framework and regulatory expectations.

Partner with and hold responsibility for other BCM tasks such as business impact analysis and risk assessment coordination, business continuity planning and exercises while applying detailed QA and support for your business partners.

Ensuring business continuity levels and capabilities of third parties are compliant with risk management mandates.

Perform as a Crisis Management subject matter expert to set-up this entity with the proper construct and response model including plans and exercises (some with its' strategic partners), while supporting the Crisis Management Team during crisis.

Partner with the team's technology recovery contact to ensure system impact analysis, recovery plans and exercises are performed as designated by policy.

Train business partners on the program's roles and responsibilities to ensure all staff within the entity are knowledgeable of our requirements.

Build key business relationships within the entity and become a trusted partner to further embed a business continuity culture.

Provides consultation to management and Identify opportunities to implement process improvements.

Experience & Qualifications:

Excellent written and spoken English language communication skills are a core requirement

Minimum of three years' experience in a similar role

Detailed knowledge and experience of relevant ISO certification requirements and regulatory requirements / relevant legislation.

Industry accreditation (preferably at MBCI (or equivalent) level minimum)

Strong experience in impact analysis & risk assessment design and process.

Experience in designing, facilitating and reporting on complex, scenario-based exercises.

Capable of executing or fully understanding technology recovery exercise; technology background advantageous

Demonstrable experience managing business continuity third party risk process

Fusion Risk Management Business Continuity software experience advantageous

Emergency notification tool experience advantageous

Experience in the design and delivery or management information metrics advantageous

Personal Qualities:

Ability to influence key stakeholders

Confident decision maker and demonstrates task and objective ownership

Ability to drive consistent and repeatable results with limited supervision

Excellent oral and written communication and presentation skills

Strong Relationship Management at all levels

High attention to detail, accurate and consistent (on time) delivery

Ability to define and implement solutions based on strategic direction

Passion for personal development and learning

NICE Framework references

This Mastercard role shares knowledge, skills, and abilities with related NICE work roles.

PD-OR-006 Provides Practitioner level expertise, identifies, analyses, and ensures Service Owners Services are Resilient, while maintaining within agreed metrics, from Severe But Plausible threats.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

Abide by Mastercard's security policies and practices.

Ensure the confidentiality and integrity of the information being accessed.

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [redacted] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

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