Lead System Reliability Engineer
4 weeks ago
Job Description
Who are we
The Role
Provide L2 support to production systems like application, database, middleware components, infrastructure and network components Manage productions incidents end-to-end within defined SLAs with focus on resolution rather than who caused it. Interact with various stake holders such as Release managers, program leads, service managers, development and test leads Review operational readiness requirements such as monitoring and alerting, log rotation and resilience of the components and report the gaps Provide pre-implementation support with activities such as release notes review and implementation dry runs. Protect production components by running health checks, monitoring latency and memory utilization. Automate day-to-day activities and propose changes that improve reliability Participate in CAB and provide feedback on change requests Support the DevOps team in testing the promote pipelines and suggest automation of configuration items. Practice incident management best practices and perform RCA. Participate in disaster recovery tests and operational acceptance tests Analyze the technology stack that makes up the product and optimize recovery time objective. Work with team members spread across and time zones Share knowledge, document improvements and mentor junior resources Use Jenkins to orchestrate builds as well as link to Sonar, Maven, etc. to build out the CI/CD pipeline. Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible. Design, Implement, and enhance our deployment automation based on Chef. We need proven experience designing and implementing an overall release and deployment process. Design and implement a Git based code management strategy that will support multiple environment deployments in parallel. Experience with automation for Branch management, code promotions, and version management. Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
Requirements
Deployments MTF/Prod, Maintenance items (including stop/start, Disaster Recovery-related activities, etc.), CR for changes in MTF/Prod Tools - Log Monitoring Tool - Splunk Application Monitoring tool - DynaTrace Ticketing incident/problem management tool - Remedy Dev-ops Basics - CI-CD Basics, Overview of git, Bit-bucket, SonarQube, Ansible/ Chef, Artifactory Skills - Linux& Shell Scripting ITIL / ITSM PL/SQL Troubleshooting Jenkins- CI/CD, Groovy Scripting/Yaml-
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