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Senior Analyst, Resilience Testing and Evaluation

2 months ago

O'Fallon, United States MasterCard Full time
Our Mission

At Mastercard, we strive to foster an inclusive digital economy that empowers individuals and organizations globally by ensuring transactions are secure, straightforward, intelligent, and accessible. Through the use of secure data, networks, and collaborative partnerships, our innovative solutions enable individuals, financial institutions, governments, and businesses to achieve their highest potential. Our core value, the decency quotient (DQ), shapes our culture and guides our actions both within and outside the organization. We are committed to cultivating a diverse and inclusive workplace that values the unique strengths, perspectives, and experiences of all employees.

Position Overview

The Enterprise Resilience Team is in search of a testing and exercise specialist to provide structure, requirements, and coordination across various divisions of Mastercard's Enterprise Resilience Teams, including Business Continuity (BC), Crisis Management (CM), Technical Recovery (TR), Resilience Planning (RP), and Operational Resilience (OR). This role requires a proactive approach, with the ability to work independently while receiving guidance and support from a global Enterprise Resilience Team.

Key Responsibilities

1. Collaborate with a global Enterprise Resilience team to design and enhance testing and exercise capabilities.
2. Integrate Operational Resilience within the organization, leveraging the foundation of Enterprise Resilience Disciplines (BC, CM, TR, SR).
3. Work with global Enterprise Resilience staff to promote resilience and standardization where applicable.
4. Maintain a comprehensive understanding of Operational Resilience regulations and guidelines, particularly those set forth by the Bank of England (BoE).
5. Stay informed about regulations and proposals related to Operational Resilience in other jurisdictions (e.g., DORA).
6. Implement the Enterprise Resilience program structure in alignment with relevant certification standards (ISO).
7. Collaborate with the Resilience Planning (RP) team to ensure regulatory compliance across all operational jurisdictions.
8. Conduct Important Business Service (IBS) identification and analysis in accordance with BoE regulatory expectations.
9. Evaluate and confirm Impact Tolerance levels for identified services.
10. Partner with the Risk function to ensure necessary attestations to regulators are completed as per program framework and regulatory requirements.
11. Oversee other Business Continuity Management (BCM) tasks, including business impact analysis and risk assessment coordination, while providing quality assurance and support to business partners.
12. Ensure third-party business continuity capabilities meet risk management standards.
13. Act as a Crisis Management subject matter expert to establish effective response models, including plans and exercises, while supporting the Crisis Management Team during incidents.
14. Collaborate with technology recovery contacts to ensure system impact analysis and recovery plans are executed as required by policy.
15. Educate business partners on program roles and responsibilities to ensure comprehensive understanding of requirements.
16. Build and maintain strong business relationships to foster a culture of business continuity.
17. Provide consultation to management and identify opportunities for process improvements.

Qualifications

- Exceptional written and verbal communication skills in English are essential.
- A minimum of three years of experience in a similar capacity.
- In-depth knowledge of relevant ISO certification requirements and regulatory standards.
- Industry accreditation (preferably at MBCI or equivalent level) is preferred.
- Strong background in impact analysis and risk assessment design.
- Experience in designing, facilitating, and reporting on complex, scenario-based exercises.
- Ability to execute or understand technology recovery exercises; a technology background is advantageous.
- Proven experience in managing business continuity third-party risk processes.
- Familiarity with Fusion Risk Management Business Continuity software is a plus.
- Experience with emergency notification tools is beneficial.
- Background in designing and delivering management information metrics is advantageous.

Personal Attributes

- Ability to influence key stakeholders effectively.
- Confident decision-maker with a strong sense of ownership over tasks and objectives.
- Capable of achieving consistent results with minimal supervision.
- Excellent oral and written communication and presentation skills.
- Strong relationship management skills at all organizational levels.
- High attention to detail with a commitment to timely and accurate delivery.
- Ability to define and implement solutions aligned with strategic goals.
- A passion for personal development and continuous learning.

Mastercard is an equal opportunity employer, committed to creating a diverse and inclusive environment. We welcome applicants from all backgrounds and do not discriminate based on gender, gender identity, sexual orientation, race, ethnicity, disability, veteran status, or any other characteristic protected by law.

Corporate Security Responsibility

Every individual working for or on behalf of Mastercard is responsible for maintaining information security. All activities involving access to Mastercard assets, information, and networks carry inherent risks, and it is expected that the successful candidate will adhere to Mastercard's security policies and practices, ensure the confidentiality and integrity of accessed information, report any suspected security violations, and complete all mandatory security training as per Mastercard's guidelines.