IT Support Specialist
3 weeks ago
**IT Support Specialist**
**Aug 13, 2021Boulder, Colorado**
**IT Support Specialist** **Full Time position** **Boulder, CO** **Job Description** As an IT Support Specialist within the IT team, youll have a meaningful impact on the day-to-day tools and services that empower workflows and optimize productivity throughout Spire. In this role, you will administer, and maintain new and existing information systems. You will work alongside the team to implement ISO 27002 compliant information security controls. Were looking for a positive, solutions-focused individual who loves to solve complex problems. We want you to help our teams initiative for promoting information security that doesnt overly burden productivity. **Responsibilities of your role:**
Administer new and existing information systems
Troubleshoot and resolve system problems, both hardware and software
Process support tickets relating to hardware, software, onboarding/offboarding, and access requests
Work with cross-functional teams to implement, audit, and maintain our ISO 27002 information security controls
Maintain the integrity and reliability of systems and services through adherence to procedures and standards
Perform installations, configurations, upgrades and ongoing maintenance activities on bare metal hardware and virtual environments, installation of software releases, patches of the operating system and utilities, third-party products, and open source software
Act as a liaison between the IT department and other teams in order to develop and improve the IT systems and infrastructure that support our business
Submit vendor tickets when external support is necessary. Ensure vendors complete the necessary work
Identify solutions to improve efficiency and reduce waste
Document new and existing processes to both share information with other team members and ensure tasks are completed in a repeatable fashion
**Basic qualifications:**
Bachelor's Degree or equivalent work experience
3+ years working experience in IT/IST
**Preferred qualifications:**
Strong working knowledge of computer Operating Systems including: Windows 10, Windows Server 2012-2019, macOS, as well as system functions and security policies
Working knowledge of Google Workspace
Working knowledge of MDM solutions such as Jamf or Intune
Familiarity with networking concepts
Familiarity with database concepts
Working familiarity with IT security principles as it relates to servers, services, and applications. Knowing the right security questions to ask.
Excellent verbal and written communications skills
Ability to elicit and communicate technical and non-technical information in a clear and concise manner
Ability to write technical documentation in a clear and concise manner
Ability to successfully manage concurrent projects
Excellent team player capable of learning and sharing knowledge in a global team environment
Ability to work independently and as part of a team
Ability to learn effectively and meet deadlines
Eager to spend time outside of your comfort zone acquiring new skills
Outstanding interpersonal skills under pressure
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