Guest Experience Specialist

4 weeks ago

Boulder, United States CareerBuilder Full time

About V/O Lowry At V/O we believe in providing our guest with an exceptional experience in a warm and welcoming environment. We run by the platinum rule, treat others the way THEY want to be treated.

We offer services, treatments and products that are proven to get the results our guests desire. Our highly-knowledgeable staff is driven to help our guests achieve their self-beautification and wellness goals by providing them with the product and services insights they need to make the best decision possible.

Our highly educated expert team of medical professionals and practitioners understand that everyone has unique needs. Therefore, our team focused on meeting the needs of our guest by creating individualized treatment plans. V/O Med Spas commitment to our guests is to be different than any medical spa our guests have experienced.

We are a team-oriented spa, and believe in maintaining a fun and safe work environment which supports both individual and team growth and development.

The Position Summary: The Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the moment they call on the phone or walk through the door. They are responsible for ensuring all guests are scheduled accurately and receive their services in a timely and professional manner. The Guest Experience Specialist must embody V/Os core values and reflect them through their interactions and behaviors. Guest Experience Specialists must continually work to meet Guest expectations by responding to Guest questions and inquiries, managing the Guest intake process, ensuring a clean and organized work space, providing excellent communication and administrative services, supporting the sales process, will be required to make phone calls, text messages, and doing other marketing events and/or outreach designated by the Spa Manager, and representing the V/O Med Spa brand at the highest level.

Qualifications:

Possess a thorough knowledge of spa services

Have excellent interpersonal skills and customer service orientation

Possess excellent cleanliness and sanitation skills

Comfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques and treatment plans

Essential Skills/Characteristics: Organized

Responsive

Adaptive, flexible and able to multitask

Continuous improvement mentality

Effective communication

Time management/self-management

Ethical

Positive attitude

Enthusiastic

Team orientation

Empathetic

Honesty

Trustworthy

Outgoing

Problem solver

Responsible CRM experience (Zenoti experience helpful)

Physical/Mental Requirements:

Ability to lift at least 30lbs

Exposure to blood and bodily fluids, Utilizing proper PPE

Use of manual dexterity, gross motor skills, bi-manual dexterity and fine motor skills

Perks

PTO Performance-based commission opportunity

Growth opportunities

Company-paid team outings

Continuous training and education
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