Regional Operations Support Specialist
4 weeks ago
All Jobs
>
Regional Operations Support Specialist
The Regional Operations Support Specialist (ROSS) supports a Kerecis Sales region or regions to facilitate sales operations processes, perform issue resolution for the Sales team, and ensure customer satisfaction. This includes coordinating benefit investigations, customer order receival, order confirmations, inventory management, product shipments, invoicing and collections.
The ROSS also supports specific interactions with the Company’s sales team, including shipping samples and brochures, enforcing CRM system compliance, and providing administrative training.
The ROSS is responsible for solving all customer-related deviations to ensure customer satisfaction. This includes ensuring efficient operation and support of customer interactions so that any issues are fully coordinated with relevant parties in other Company departments. The overall goal is to ensure that the sales operations run smoothly, and the customer receives full value for the product in a timely manner.
Job Duties and Key Responsibilities
Regional responsibility for receiving and ensure processing of benefit investigations, customer orders, shipping, invoicing, collections, as well as fielding and directing customer inquiries. This includes direct customer orders, bill only orders, as well as trunk stock and sample requests.
Assist with the creation and updating of Customer Operations Department COD Standard Operating Procedures (SOPs) in the Employee Handbook & Operations Guide.
Process and coordinate the submission of new accounts including online and paperwork submissions via Greenlight Medical, MedApproved, direct PDF forms, etc., in coordination with Sales Representatives and the Regional Directors.
Oversee the product inventory in their region and ensure an adequate supply of product is always on hand to support sales operations.
Ensure all daily and monthly reports are disseminated for orders, sales and Benefit Investigations (BIs).
Collect product and process feedback from the Region and implement processes and systems to better help our U.S. operations
Educate the sales force on proper inventory management and product handling to be compliant with the FDA
Train the sales team in the region on administrative tasks
Be the first line of escalation for the sales team
Perform other duties assigned by management
Requirements
Education
Bachelor's degree from an accredited college or university
Minimum three years of work experience
Qualified individuals will possess the following attributes:
Strong communication and process enforcement skills
Superior organization: ability to prioritize, plan and adhere to deadlines
Ability to work in an intense, fast paced, matrixed, multinational work environment
Team player capable of working effectively with variety of departments
Self-motivation, ability to work with limited supervision
Strategic, analytical approach and thorough understanding of sales and inventory management
Effective communication and strong interpersonal skills
This description is not intended to be a complete description of all duties and responsibilities of this position, but is rather intended to act as a guideline of the general work to be performed. Actual work and further detail of responsibility is dependent upon the specific scope of project assigned. Kerecis is an equal opportunity employer.
#J-18808-Ljbffr
-
NEPA Specialist
1 week ago
California, United States CJSeto Support Services Full timeCJSeto Support Services, LLC is looking to fill a position of NEPA/Cultural Resources Specialist in support of NASA's Armstrong Flight Research Center at Edwards Air Force Base. Education: Bachelor's degree in an Environmental or related field Years of Experience: 10 years minimum of progressive environmental compliance experience. Seeking a candidate to...
-
IT Operations Specialist
4 weeks ago
Pleasanton, California, United States XperiencOps Inc Full timeXperiencOps, Inc., is seeking an IT Operations Specialist with a focus on Helpdesk support to join our dynamic team. This essential role involves managing day-to-day IT operations, providing first-level support for software, hardware, and networking issues, and ensuring the seamless operation of our IT infrastructure. The specialist will serve as the first...
-
Sales Support Specialist
4 weeks ago
Pasadena, California, United States First Citizens Bank Full timeOverview: This position supports Bank products and services in the execution of daily sales activities at an advanced level of service ability. Reviews financial information or participates in client support activities in order to identify sales opportunities for the wider business unit. Facilitates the sales process by preparing necessary documentation....
-
Outreach Specialist
4 weeks ago
Fresno, California, United States Choice Healthcare Services Full timeOverview: Do you enjoy marketing outreach with organizing and attending outreach events and traveling locally for business-to-business outreach? If so, we are seeking a dynamic individual who loves to make an impact to join CHOICE Healthcare Services, where our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider...
-
Electrical Colo Engineer
3 days ago
California, United States Amazon Full timeAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely...
-
Community Outreach Specialist
3 weeks ago
Vacaville, California, United States Choice Healthcare Services Full timeOverview: Do you enjoy marketing outreach with organizing and attending outreach events and traveling locally for business-to-business outreach? If so, we are seeking a dynamic individual who loves to make an impact to join CHOICE Healthcare Services, where our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider...
-
Manager of Operations
2 weeks ago
Santa Rosa, California, United States Seneca Family of Agencies Full timeOverview: As a member of the management team, the main responsibilities of the Manager of Operations are: oversight of training, facilities needs, program data and evaluation, compliance with regulatory requirements, and event planning. The Manager of Operations is a member of the regional leadership team and is responsible for oversight of training,...
-
Peer Support Specialist
2 weeks ago
Salinas, California, United States Felton Institute Full timeJob Description: Peer Support Specialist Early Psychosis - (re)MIND® Monterey (Salinas, CA) Agency Overview Founded in 1889, the Felton Institute (formerly Family Service Agency of San Francisco) has a 134-year history of innovation in services for vulnerable children, families, and adults. Felton’s mission is to respond to human needs with...
-
Senior Flight Operations Specialist
4 weeks ago
California, United States SAIC Full timeDescription SAIC is currently seeking an experienced Flight Operations Specialist – Senior Level Product Developer (PD) to join a versatile team in support of the Airworthiness CYBERSAFE Office (ACO). Responsibilities will include but are not limited to updating and the creating of Navy Flight clearance products to support NATOPS platform requirements....
-
Client Support Specialist
6 days ago
Santa Barbara, California, United States CJ Full timeJob Description Hybrid role in a CJ office location Client Support Specialists play a key role in supporting CJ's advertisers and publishers. Client Support helps advertisers and publishers with a wide range of questions, from the basics of affiliate, to day-to-day management requirements, to advanced topics like reporting. Additionally, Client Support...
-
HR Operations Specialist, AMER
4 weeks ago
Santa Clara, California, United States Pure Storage Full timeCompany Overview: BE PART OF BUILDING THE FUTURE. What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data...
-
Senior Manager, Sales Operations Management
3 weeks ago
San Diego, California, United States ServiceNow Full timeJob Description What you get to do in this role: Oversee Sales Operations Teams supporting the Enterprise and Strategic Tech business; work cross functionally to structure problems Represent the Sales Operations Org on internal calls for new initiatives, launches and any process related changes Participate in CPQ Transformation and drive adoption with...
-
Marketing Operations Specialist, Consultant
4 weeks ago
California, United States Blue Shield Full timeYour Role The Communication Governance team supports the development and implementation of strategic communication programs to improve overall member experience, streamline operational processes, and govern member-facing communications to align with company policies and regulatory requirements. The Marketing Operations Specialist, Consultant - Communication...
-
Research Specialist III
3 days ago
California, United States Cedars-Sinai Full timeJob DescriptionCome join our team Cedars-Sinai Pediatrics is seeking a dynamic Lead Research Specialist for the new Cedars-Sinai Rowitch Lab.The Research Specialist III (RS III) works independently with minimal guidance from the Principal Investigator, higher level Research Scientist and other related research staff. This position will perform a variety of...
-
Journeyman Computer User Support Specialist
6 days ago
Los Angeles, California, United States Cayuse Shared Services Full timeOverview: Cayuse Technologies, LLC is a Small Business Administration (SBA) Tribal 8(a) certified technology and government solutions provider. Founded in 2006, our past performance spans both private and public sectors, providing innovative solutions and delivery excellence across a range of information technology, business process outsourcing, and...
-
Sales Support Specialist
2 weeks ago
Rancho Cordova, California, United States Great Day Improvements: A Family of Brands Full timeOverview: K-Designers - Sales Support Specialist As a Sales Support Representative in the home improvement industry, your primary responsibility is to assist the sales team in achieving their goals by providing administrative, dispatch and consumer finance support. You play a critical role in facilitating the sales process by coordinating the scheduling...
-
Support Specialist, Retail Technology
2 weeks ago
Carlsbad, California, United States Vuori, Inc Full timeJob Description We are seeking an experienced Support Specialist to provide technical support and assistance to our retail locations and staff. The ideal candidate will be responsible for diagnosing, troubleshooting, and resolving technical issues related to hardware, software, AV, network, and POS systems. You will be required to provide excellent customer...
-
Education Specialist
4 weeks ago
San Francisco, California, United States The Temp Plugs Full timeSummary The Education Sales Specialist is responsible for the overall B&M sales growth and retail partners brand training in the San Francisco/Bay Area, CA Region This is a Part time, Contract to Hire role. Roles & Responsibilities Reports to Regional Account Executive regarding strategies on sales growth per assigned region, in store...
-
Regional Vice President
2 weeks ago
San Francisco, California, United States Veolia Full timeJob Description Pay Rate: $(phone number removed) to $(phone number removed) Per Year. BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for...
-
Supervisory Law Enforcement Support Specialist
3 weeks ago
Calexico, California, United States TechOp Solutions International Full timeDo you enjoy working with people while assisting government officials with case management/data processing and have a keen eye for detail in a fast-paced environment? Do you enjoy managing a team and ensuring excellent delivery for our government clients? If so, this position and TechOp Solutions is the place for you! TechOp is seeking motivated...