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Support Specialist, Retail Technology

5 months ago

Carlsbad California, United States Vuori, Inc Full time
Job Description

We are seeking an experienced Support Specialist to provide technical support and assistance to our retail locations and staff. The ideal candidate will be responsible for diagnosing, troubleshooting, and resolving technical issues related to hardware, software, AV, network, and POS systems. You will be required to provide excellent customer service by communicating technical solutions in a clear and concise manner.  

Responsibilities include but are not limited to:

Installation of devices and POS systems (Shopify) for new retail locations.  

Own and manage the user accounts for Retail applications.  

Provide technical support to retail stores and staff via phone, chat, email, and in-person. Provide comprehensive technical support to retail stores and staff, diagnosing and resolving issues across hardware, software, AV, network, and POS systems through phone, chat, email, and in-person interactions. 

Serve as a technical expert to various projects within the retail support domain. 

Assist on roll outs of technology to existing retail locations.  

Procure hardware and software where required.  

Collaborate with cross-functional partners and vendors to troubleshoot incidents. 

Ensure all clients (Windows & iOS) are managed through our management platform (InTune) and meet our security baselines and standards.  

Take ownership of incidents from start to resolution; ensuring the implementation of permanent solutions to recurring issues. 

Configure software and hardware for POS, AV, and network infrastructure.  

Maintain and update technical documentation..  

 

Conduct routine system maintenance tasks, including backups and updates.  

Provide excellent customer service.