Supervisory Law Enforcement Support Specialist

3 weeks ago


Calexico California, United States TechOp Solutions International Full time
Do you enjoy working with people while assisting government officials with case management/data processing and have a keen eye for detail in a fast-paced environment? Do you enjoy managing a team and ensuring excellent delivery for our government clients? If so, this position and TechOp Solutions is the place for you

TechOp is seeking motivated Supervisory Law Enforcement Support Specialist to work alongside Government Immigration professionals and manage a team of Data Entry Operators. On our team you will have the opportunity to grow professionally and develop your skills in a dynamic and supportive environment. Position location: Onsite at Government Facility in:

Position Responsibilities:

Provide instructions to individuals on how to complete forms and complete check in procedures;

Prepare administrative documentation;

Coordinate Transportation logistics;

Log information into government owned computer systems;

Assist with file preparation and uploading completed files into case management systems;

Act as a witness for law enforcement administrative procedures;

Transport files, supplies, and property between government facilities;

Operate a motor vehicle;

Review documentation from a case file;

Communicate with the public by phone or email;

Perform data entry

Supervisory Responsibilities:

Monitor Team Productivity

Serve as the communication liaison between the government client and team members

Ensure team members are in compliance with timekeeping and recordkeeping

Provide coaching and feedback to team members

Organize the team and workflow

Conduct training

Prepare and submit required reports

Receive / resolve feedback/complaints from the public

 

Requirements

This position requires US Citizenship.

U.S. Residency requirement - 3 consecutive years in the last 5 years

Must be able to meet all security eligibility requirements and obtain a suitability clearance

Must have a valid driver license.

Bachelor’s degree required

5 years’ experience in a professional setting

Possess strong computer skills; proven experience operating technology and learning new software applications quickly to complete required data entry tasks

Must be able to pass a data entry test which includes typing at least 150 characters per minute while achieving at least a 95% data entry accuracy rate.

Professional Skills

Able to multi-task and meet deadlines

Excellent written and oral communication skills

Bilingual is preferred, but not required.

Technical Skills:

Microsoft Word

Microsoft Excel

Interpersonal Skills:

Excellent interpersonal skills

Ability to effectively manage conflict in a positive manner

Acceptance of diversity

Ability to provide guidance and instruction, in a professional manner, to persons where a language barrier may exist

Pay: $75,000 per year



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