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Lead Patient Navigator-Medical Assistant
1 month ago
About Us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits program, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Bridge the gap between clinician and patient, by providing individual support and assistance in navigating the health care system to provide continuity of care. Working with current RN Navigator disease team to provide clinical support regarding scheduling, pre-cert process, follow-up calls, and record retrieval for timely appointments. Call new patients within 24 hours of visit to CCI to check in regarding follow-up appointments and needs. All clinical documentation in EPIC regarding patient interaction, care coordination, scheduling & referral to resources needed to support patient. Work with CPN, Navigators, Social Work, Dieticians, Call Center, Providers, Radiology scheduling, chemo scheduling, and phone triage to support patients' needs. Participate in daily multidisciplinary rounding on inpatient oncology unit, and identify needs and opportunities for coordination of care, follow-up, and scheduling. All documentation will be done in EPIC to support communication to all clinical teams. Act as a member of the Transition of Care team assisting patients in transitioning from inpatient to outpatient areas without interruption in services and care. Assist in connecting patients to services for support (i.e., social work, financial counseling). Tracking of all patient contacts, follow-ups, barriers to care, and outcomes. Experience Required Experience working in a healthcare office setting, or community outreach and education required. Knowledge of health care, inpatient/outpatient settings, Oncology specific patient population. Strong interpersonal skills; demonstrated ability to work well with people of various backgrounds, ethnicities, and life experiences. Ability to give/take direction, follow through with tasks, and work independently. Flexibility, optimism, and a cooperative working style. Education Requirements Graduate of NLN accredited School of Nursing. Special Requirements Other Qualifications: Fluency in Spanish a plus. Competent in basic computer skills; knowledge of using an electronic health records system preferred. #J-18808-Ljbffr