HR Call Center

4 weeks ago

Irving, United States APR Consulting Full time

An aerospace client is looking for an HR Call Center Representative to provide tier 1 support from phone, chat, and email channels in support of multiple areas including human resources, payroll, timekeeping, travel, and other functions as needed.

Location: Irving, TX 75063 (Hybrid)

Position: HR Call Center Representative

Pay Rate: $19/hr. on W2

Duration: 12 months or longer

***It is required that the candidate work on-site two days a week***

RESPONSIBILITIES:

  • Resolve customer requests/issues by researching and taking additional steps as required.
  • Route/refer cases for advanced support. Total ownership of case from inception to completion.
  • Partner with stakeholders to successfully resolve problems or answer questions promptly.
  • Accurately document customer issues, research steps, and actions taken in the case management system.
  • Perform back-office transaction processing (non-phone work) in support of HR functions.
  • Demonstrate the ability to translate complex information into logical, concise communication (written and verbal).
  • Strong attention to detail - driven to prevent errors and solve problems.
  • Able to grasp complex information quickly and probe effectively where additional information is required.
  • Demonstrate excellence in organizational and time management skills.
  • Ability to interact with a variety of customers, partners, vendors, management and employees.
  • Ability to work in a contact center environment with minimal supervision while using multiple system applications.

BASIC QUALIFICATIONS:

  • High school diploma or equivalent required and 4+ years of related education/experience.
  • Must be able to abide by the assigned work schedule and work a variety of shifts to support business needs.
  • Previous experience interacting with customers in a service environment is required.
  • Experience in a call center and following a structured phone schedule.
  • Ability to maintain confidentiality of information.
  • Confident phone presence and exceptional customer service skills are required.
  • Prior experience using a case management system.
  • Strong customer service, problem-solving, and technology skills.
  • Proficient in MS Office applications Word, Excel, PowerPoint, Teams.
  • Working knowledge of Workday or other HRIS systems.
  • Effective listening and reading comprehension skills.

PREFERRED SKILLS:

  • Knowledge of or experience with Service Now and Workday tools.
  • Knowledge of Human Resources and/or Shared Services practices.
  • General knowledge of Payroll and Timekeeping.
  • General knowledge of Travel Services and Travel concepts.

About our client:

Our client is a world leader and premier innovator in aerospace, with over 100,000 top-talent employees providing the industry's most advanced products and technologies and numerous awards and recognitions, they offer their employees continuous growth, learning, and development.

About APR:

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Dont miss out on this amazing opportunity If you feel your experience is the match for this position, apply today and join our team. We look forward to working with you

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