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Call Center Customer Service Representative

2 months ago

Irving, United States HJG Staffing Full time

START SEPTEMBER 12, 2024


Call Center Customer Service

Come join our team in Irving, TX


Job Details:

Shifts available: Monday - Sunday

8am - 5pm, off one day (Tues, Wed or Thurs) and must work Saturday or Sunday

11am - 8pm, off one day (Tues, Wed or Thurs) and must work Saturday or Sunday


Temp to hire opportunities

Pay: $18.00/hour, paid weekly

Benefits offered after 60 days

PTO offered after 30 days


Call Center Customer Service

Claims Representative

Responsibilities

  • Process claims via inbound and outbound calls, email, and chat.
  • Assist customers, insurance agents and vendors with questions about claims.
  • Document claim file activities in an accurately in a timely manner.
  • Efficiently manage inbound and outbound tasks simultaneously.
  • Display active listening and superior customer service skills for internal and external clients.
  • Accurately follow scripts and guidelines assigned to client programs and campaigns.
  • Remain professional and respectful to all clients and customers.
  • Adhere to all company policies and procedures.
  • Perform other duties as assigned.

Qualifications

  • Must own a functional cell phone or tablet for Microsoft Authentication
  • Minimum of 1 year experience providing customer support including calls and email
  • Must possess excellent customer service, active listening, verbal, and written communication skills
  • Proficient computer and keyboarding skills, including Microsoft Word, Excel, and Outlook
  • Able to work in in fast-paced environment
  • Must be available to commit to hours of the position and maintain good attendance.