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Sales and Service Manager
3 months ago
UCSD Layoff from Career Appointment
: Apply by 5/24/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants
: Apply by 6/4/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This position will remain open till filled. Initial application review date is 6/4/2024.
DESCRIPTION
Provide daily management and leadership to multiple divisions of Parking Services (PS) including:
Campus Parking/Permit Sales
Campus Curbside
Lost and Found
Conduct responsible and complex analysis for multiple administrative operational units of (PS) to identify business opportunities and recommend new fiscal, administrative and operations methods, policies, procedures, and practices that apply campus-wide and/or University-wide and that lead to major changes to parking pricing strategies, purchase methods, service delivery, and/or complex cash and permit management. Serve as key advisor to Parking Director in matters of $20 Million annual revenue collection, revenue controls and auditable processes in full compliance with BUS-49. Direct complex analysis and reconciliation processes between PS' parking access and revenue control system (T2 Flex) and Auxiliary reporting sources. Responsible for the safekeeping, accounting and auditing of $2 Million annual permit inventory and $5,000 daily change fund. Provide analysis and recommendations in the development and modification of computer programs and databases created and/or implemented for PS permit sales and cash collection functions. Work with Parking Director and ITS to articulate operational and systems needs, test software and new technologies to evaluate customer service impact and overall system performance. Manages sales operational activities and provides supervision for the Commuter and Visitor Information back office administration staff; monitors proper functioning of business support systems such as Point of Sale, ParkMobile codes and Paystation coupon code systems for Transportation Services.
Uses skills as a seasoned and experienced administrative operations professional to manage, plan and administer the operations of a small to mid-sized academic or non-academic department or organizational unit with limited scope. May report to a chair, director, or a higher level administrative operations professional or manager. Perform short- and long-term planning for the organization. May supervise staff or students. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
May work evenings and weekends as operationally necessary.
QUALIFICATIONS
Thorough knowledge of University rules and regulations, processes, protocols and procedures for budget, accounting and fund management, and / or personnel management.
Demonstrated experience and extensive knowledge of internal controls and cash handling methods as practiced in banking or other similar cashiering environments.
Demonstrated experience interpreting and following internal control procedures and cashiering policies and procedures.
Demonstrated experience and extensive knowledge of internal controls and cash handling methods as practiced in banking or other similar cashiering environments.
Demonstrated experience interpreting and following internal control procedures and cashiering policies and procedures. Knowledge of data security and privacy requirements, including FERPA (Family Educational Rights and Privacy Act), the California Information Practices Act and PCI Compliance. .
Interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising and counseling skills. Excellent interpersonal and communication skills, including tact, diplomacy, discretion, and flexibility with diverse backgrounds, nationalities, and those whose primary language is not English.
Proven ability to coordinate and chair meetings and make presentations to provide a variety of information on transportation programs, services, plans, policies and/or procedures. Ability to establish cooperative working relationships with internal and external customers/contacts at all levels including health systems administration, campus departments, student organizations, community representatives, front line customer service staff, management staff, and vendors.
Demonstrated ability to negotiate a mutually agreeable solution to a conflict between individuals and/or organizational units.
Strong writing, general research and comprehension skills with the ability to identify approp
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