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Job Description
Job Description
Customer Support Specialist
We are seeking a Customer Support Specialist to join our growing marketing team in St. Louis, MO. In this role, you will be the first point of contact for our clients and provide excellent customer service and technical support.
Responsibilities:
Field incoming calls, emails, and chat messages from clients regarding questions, issues, complaints, etc. related to our products/services
Troubleshoot technical problems and provide solutions in a timely, professional manner
Log and track support tickets through resolution using our CRM system
Assist clients with placing orders, payments, account changes, and other requests
Escalate complex issues to the appropriate internal team when needed
Suggest product/service improvements based on client feedback
Contribute to our knowledge base with help articles, FAQs, and training materials
Requirements:
1-2+ years experience in customer service or technical support role
Excellent verbal and written communication skills
Strong technical aptitude and ability to troubleshoot software issues
Proficiency with CRM platforms and help desk software
Patient, friendly demeanor and ability to diffuse tense situations
Availability to work some evenings and weekends as needed
We provide competitive pay, great benefits, and room for advancement. Our team values collaboration and continuous improvement. If you are dedicated to providing 5-star service that delights our clients, we want to hear from you
Please email your resume and cover letter to get started
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