Front Desk Supervisor
3 months ago
About Us:
Excellent service is a tradition at the Cambria Hotel Philadelphia Downtown Center City. Our facility has 223 guest rooms and 1,700 square feet of flexible space, as well as on site catering options. With dedicated associates, locally inspired designs and access to little luxuries we are poised to exceed our guests every need.
Why work at Cambria Hotel Philadelphia? We are located in the heart of the city of brotherly love We are a fun, energetic and enthusiastic team that has a passion for delivering outstanding service. Monthly employee celebrations with tasty treats and raffles as well as amazing hotel discounts are just a few of the great benefits our associates receive. Do you want to become a part of this excellent team and have fun at work? If you answered YES then apply TODAY to join our Cambria Hotel Philadelphia family
Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization
We value U.S. military experience and invite all qualified military candidates to apply.
Overview:
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.
Responsibilities:- Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement.
- Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
- Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
- Communicate both verbally and in writing to provide clear direction to staff.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
- High school diploma required, college degree preferred.
- One year experience in customer service in hospitality or similar industry.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
- Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations with or without reasonable accommodation.
- Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
- Ability to establish and maintain effective working relationships with associates, customers and patrons.
- Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Benefits:
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ?through EyeMed. ?Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
-
Front Desk Supervisor
1 month ago
Philadelphia, United States Four Seasons Hotels & Resorts Full timeAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Supervisor, Front Desk, Reservations, Guest Experience, Hospitality, Hotel
-
Front Desk Supervisor
4 weeks ago
Philadelphia, Pennsylvania, United States HEI Hotels and Resorts Full timeJob Title: Front Desk SupervisorAbout the Job:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at HEI Hotels and Resorts. As a Front Desk Supervisor, you will be responsible for managing the front office operations, ensuring customer satisfaction, and meeting/exceeding financial goals.Responsibilities:* Communicate...
-
Front Desk Supervisor
4 months ago
Philadelphia, United States Hilton Philadelphia at Penn's Landing Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Front Desk Supervisor
4 weeks ago
Philadelphia, Pennsylvania, United States Shaner Hotel Group Full timeJob Summary:We are seeking a highly skilled and bilingual Front Desk Supervisor to join our team at the DuBois Fairfield Inn & Suites in DuBois, Pennsylvania. As a key member of our hotel staff, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient front desk operation, and supervising the front desk team.Key...
-
Front Desk Representative
7 days ago
Philadelphia, United States Inkspirenize Full timeJob Title: Front Desk RepresentativeLocation: Philadelphia, PA Reports To: Office Manager/Supervisor Department: Administration Job Overview: We are looking for a friendly, professional, and organized Front Desk Representative to join our team. This role is key to providing a positive first impression for our clients and visitors, as well as ensuring smooth...
-
Front Desk Supervisor
4 weeks ago
Philadelphia, Pennsylvania, United States Hilton Philadelphia at Penn's Landing Full timeAbout UsAt Hilton Philadelphia at Penn's Landing, we prioritize our employees' growth and development. Our supportive and inclusive work environment fosters diversity, growth, and wellbeing. We offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks like on-site wellness programs and...
-
Front Desk Agent
2 months ago
Philadelphia, United States HEI Hotels & Resorts Full timeWe are looking for a customer service oriented Front Desk Agent to join our team at Cambria Philadelphia! As a Front Desk Agent, you wil assist guests with arrival and departure from hotel, while providing positive guests experiences. Responsibilitie Front Desk, Agent, Computer, Hotel
-
Front Desk Coordinator
1 month ago
Philadelphia, Pennsylvania, United States Style Netbox Full timeJob Title: Front Desk RepresentativeAt Style Netbox, we're seeking a highly organized and customer-focused Front Desk Representative to join our team in Philadelphia, PA.About the Role:This is an exciting opportunity to work in a dynamic and creative environment, where you'll be the first point of contact for clients and visitors. As a Front Desk...
-
Front Desk Operations Manager
4 weeks ago
Philadelphia, Pennsylvania, United States Art City Vets and Urgent Care Full timeJob SummaryThe Front Desk Manager will play a pivotal role in ensuring a seamless client experience at Art City Vets and Urgent Care. This individual will be responsible for maintaining a positive and organized work environment, supporting team members, and promoting hospital services.Key ResponsibilitiesMaintain a clean and welcoming workspace, adhering to...
-
Dental Front Desk Manager
4 weeks ago
Philadelphia, Pennsylvania, United States Simply Beautiful Smiles Full timeJob OpportunityWe are seeking a highly organized and experienced Dental Front Desk Supervisor to join our team at Simply Beautiful Smiles. As a key member of our staff-driven dental office, you will be responsible for ensuring the smooth operation of our non-clinical functions.What We OfferCompetitive compensation and benefits packageState-of-the-art dental...
-
Front Desk Representative
4 weeks ago
Philadelphia, Pennsylvania, United States Pyramid Global Hospitality Full timeJob Title: Front Desk AgentAbout the Role:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Pyramid Global Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.Key Responsibilities:Guest Registration: Greet and...
-
Front Desk Representative
4 weeks ago
Philadelphia, Pennsylvania, United States Style Netbox Full timeJob Title: Front Desk RepresentativeAbout Style Netbox:At Style Netbox, we believe every brand is a canvas waiting to be transformed into a masterpiece. We're not just a marketing agency; we're your creative partners, weaving stories that captivate, designs that inspire, and strategies that propel businesses forward.Job Overview:As a Front Desk...
-
Front Desk Coordinator
1 month ago
Philadelphia, Pennsylvania, United States Style Netbox Full timeJob OverviewAt Style Netbox, we're seeking a highly organized and customer-focused Front Desk Representative to join our dynamic team in Philadelphia, PA. As the first point of contact for clients and visitors, you will embody the professionalism and creativity of our company, maintaining a welcoming and organized front office while supporting administrative...
-
Front Desk Representative
2 months ago
Philadelphia, United States Style Netbox Full timeFront Desk Representative Company: Style Netbox Location: Philadelphia, PA Salary: $18 - $28 per hour Schedule: Monday to Friday, 8-hour shifts About Us: At Style Netbox, we believe every brand is a canvas waiting to be transformed into a masterpiece. We're not just a marketing agency; we're your creative partners, weaving stories that captivate, designs...
-
Front Desk Coordinator
1 month ago
Philadelphia, Pennsylvania, United States Style Netbox Full timeJob OverviewAt Style Netbox, we're seeking a highly organized and customer-focused Front Desk Representative to join our team in Philadelphia, PA. As the first point of contact for clients and visitors, you will embody the professionalism and creativity of our company, maintaining a welcoming and organized front office while supporting administrative tasks...
-
Front Desk Ambassador
4 weeks ago
Philadelphia, Pennsylvania, United States Club Quarters Full timeFront Desk AgentAt Club Quarters, we're looking for a talented and outgoing individual to join our team as a Front Desk Agent. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a warm and welcoming experience for all our guests.Responsibilities:Welcoming guests and providing them with...
-
Front Desk Agent
1 month ago
Philadelphia, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Residence Inn Philadelphia Cen [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...
-
Front Desk Receptionist>
5 months ago
Philadelphia, United States Four Seasons Full timeFour Seasons - One North 19th Street [Guest Service / Concierge] As a Front Desk Receptionist at Four Seasons, you'll: Greet guests with a warm smile and check them in efficiently; Answer phone calls and assist with reservations and inquiries; Maintain a clean and organized front desk area; Provide exceptional customer service and address any guest concerns...
-
Front Desk Representative
4 weeks ago
Philadelphia, Pennsylvania, United States Dave & Buster Full timeJob SummaryWe are seeking a highly motivated and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key ResponsibilitiesGuest Experience: Greet guests with a positive attitude and enthusiasm,...
-
Front Desk Representative
1 month ago
Philadelphia, Pennsylvania, United States Sage Hospitality Full timeJob Title: Front Desk AgentWe are seeking a highly skilled and courteous Front Desk Agent to join our team at The Logan Hotel. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience for all visitors.Responsibilities:Respond to guest inquiries and provide accurate...
