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Program specialist

3 months ago

Anchorage, United States Alaska Native Tribal Health Consortium Full time

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.

Our vision: Alaska Native people are the healthiest people in the world.

Benefits Include

Generous Paid Time Off and holiday schedule with 4 weeks paid vacation per year to start and 12 paid holidays. More than 19 Federal healthcare plans with plans for employee, employee plus one, and employee plus family available. ANTHC covers 80% of all health insurance premiums and 100% of Short-Term Disability, Long-Term Disability, Dental, Vision, Basic Life, and AD&D. 401(a) retirement plan; ANTHC will contribute 3% of your annual compensation to the plan account each year, with up to an additional 5% match with a 6-year vesting schedule. 403(b) retirement savings plan with pre-tax and Roth options. Flexible Spending Accounts for Health Care and Dependent care are also available. Onsite Child Care is available in a brand new education facility. Onsite free gym access. Additional gym, rock climbing wall and salt-water pool available at the Alaska Pacific University for a small fee per semester. Steep discounts on outdoor equipment rentals for your Alaskan adventures Tuition reductions for employees and their eligible dependents at the Alaska Pacific University.

Visit us online at www.anthc.org or contact Recruitment directly at HRRecruiting@anthc.org.

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Summary

Under general supervision, provides the following telehealth services: project management, customer relations, training, and assessments of utilization and needs with the goal of increasing the use of telehealth products and services throughout the Alaska Tribal Health System.

Responsibilities

Promote telehealth product and service awareness. Assist customers in the adoption of telehealth products and processes in meaningful ways. Support initial and ongoing use of telehealth through training, documentation tools, demonstrations, etc.

Monitor utilization of telehealth services and products by creating, running and evaluating reports. Promote awareness of the importance of data validity and security. Solicit feedback on telehealth processes and systems from users.

Assess needs of customers to assist in telehealth hardware and software selection. May participate in review, selection and user acceptance testing of hardware and software.

Provide informational support to users and administrators related to telemedicine products and services including contact information and knowledge of clinic equipment and capabilities.

Establish effective interpersonal relationships with all levels of personnel through displaying a professional demeanor and excellent communication skills. Promote an atmosphere that encourages enthusiasm and participation in telehealth use, improvements and enhancements. Use knowledge of systems and processes to assist others to use and/or implement telehealth services.

Train on telehealth software, hardware and processes to meet the educational and cultural needs of adult learners at a variety of educational and skill levels. Create and update training tools and evaluate them for effectiveness.

Serve as an initial point of contact for workflow and clinical level telehealth issues and resolve them within scope of authority. Triage customer service needs to the appropriate department/level as needed and follow up to ensure resolution/closure of need.

Map and customize telehealth workflow patterns for all clinical practice settings. Evaluate processes in order to integrate current or new practices with telehealth initiatives. Analyze telehealth processes and workflow patterns, patient care patterns and regulatory requirements within scope of authority. Assist in the identification of changes in workflow process that need to be made with system or process improvement changes and with any change in services.

Facilitate project management by assisting with meeting set up, finding key stakeholders, communicating progress, etc. to keep projects moving forward. Apply written and verbal communication skills to facilitating team discussions and communicate key milestones and status during project cycle.

Identify opportunities to improve patient experience, increase provider satisfaction, optimize processes and make efficient use of funds and time. Participate in quality assurance / performance improvement projects related to telehealth.

Provide leadership for development of education and training with the end goal of providing the same safe, high quality patient care remotely as is provided in person. Demonstrate expertise in education techniques and be a subject matter expert for telehealth systems and processes.

Evaluate telehealth technology to ensure consideration for patient safety and confidentiality. Assess telehealth products and applications to evaluate how well they meet the needs of staff providing telehealth services.

Other Information

Performs other duties as assigned or required.

KNOWLEDGE And SKILLS

Knowledge of medical terminology. Knowledge of patient care activities, patient care environments, and outpatient and/or inpatient clinical operations. Knowledge of healthcare related software applications. Skill in oral and written communication. Skill in video teleconferencing systems. Skill in managing multiple priorities and tasks concurrently and meeting deadlines. Skill in troubleshooting and problem solving. Skill in establishing and maintaining cooperative working relationships with others. Skill in operating a personal computer utilizing a variety of applications including Excel, Word and PowerPoint. Skill in data collection. Demonstrated skill in training adult learners. Skill and comfort using technology hardware, software applications and peripheral devices. Knowledge of project management. Skill in innovation as demonstrated by the capacity to apply knowledge of telehealth systems and processes to clinical services. Skill in facilitating groups toward project goals on a local level. Skill in critical thinking, analysis and problem resolution.

MINIMUM EDUCATION QUALIFICATION

Bachelor’s Degree in a clinical, health administration or business field. Special consideration may be given for those with college level education who also have progressively responsible related work experience, education or training which may be substituted on a year-for-year basis for college education.

Minimum Experience Qualification

Non-supervisory - Three (3) years of work experience related to patient care in inpatient or outpatient settings.

Preferred Experience Qualification

Experience working with the Alaska Tribal Health System, ANTHC and/or Alaska Native cultures. Excellent listening/communication skills. Rural healthcare or similar professional patient care experience in an outpatient or inpatient setting. Experience in telehealth or health care program design and management. Progressively responsible professional telehealth or patient care related experience, education or training.

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