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Community Manager
2 months ago
- Core Values and Mission Statement:At GHCM, our mission is to deliver exceptional service to our clients by maintaining a skilled and professional management team. Our core values revolve around fostering a positive and collaborative work culture, encouraging innovation, and providing ongoing learning and skill development opportunities.
- Work Culture:GHCM embraces a collaborative and innovative work culture through an open-door policy, a mentoring program, and a flexible, friendly family environment. We believe in listening to our team members and promoting a positive, supportive workplace for everyone.
- Why GHCM?Consider a career at GHCM if you seek a professional, learning-centric environment. We value candidates who are eager to learn, communicate effectively, and prioritize customer service. GHCM invests in ongoing education, training, and mentoring, paying for all education costs to support career growth and advancement opportunities.
- Employee Feedback and Communication:GHCM maintains an open line of communication through regular training, meetings, and an open-door policy. We encourage employee feedback and believe in transparent and frequent communication.
- Diversity, Equity, and Inclusion:GHCM is committed to diversity, equity, and inclusion in the workplace. We foster a diverse and inclusive environment and value the contributions of every team member.
- Perks and Benefits:GHCM stands out with unique perks and benefits, such as the full coverage of manager education, including CAI. We prioritize work-life balance through flexible work arrangements, including work-from-home options and flexible hours.
- Community Involvement:While we currently support charities, GHCM is actively working to develop a more robust community involvement program to give back to our communities.
- Success Stories:Many GHCM employees have successfully advanced in their careers, with examples of receptionists reaching senior-level positions. Our commitment to professional development and training has empowered numerous success stories within our team.
Overview: - 32 hours per week - 9-3, M-F & 9-5, Thursday - This is a full time position
Gates Hudson Community Management seeks a Community Manager to oversee property operations under the Board's guidance. This role requires managing the property per the Association's Board of Directors and GHCM's Management Agreement, adhering to all relevant laws and regulations.
Responsibilities:
- Administrative/Financial: Manage deadlines, maintain records, respond to resident complaints, oversee the application process, ensure lease compliance, handle vendor communication, and assist in financial tasks like rent adjustments and report submissions.
- Leasing and Marketing: Show properties to prospective residents, conduct market surveys, manage advertising accuracy, and promote referral programs.
- Owner/Resident Relations: Maintain positive relations, enforce policies fairly, and manage move-ins/outs with a focus on customer satisfaction.
- Personnel Management: Hire, train, and supervise staff, ensuring operational goals are met.
- Property Maintenance: Inspect properties, supervise contractors, coordinate maintenance, and implement safety measures.
- 1-3 years in accounts receivable, payable, and customer service within a high-volume environment.
- Proficiency in MS Office, particularly Word and Excel; knowledge of property management software is a plus.
- Excellent organizational, communication, and problem-solving skills.
- Certification (CMCA) from the Community Association Institute (CAI) is preferred.
- High School Diploma required; college degree preferred.
- Valid driver's license may be required.
- Ability to navigate the property, including stairs.
- Office environment with standard equipment.
- Regular property inspections outdoors.
- Strong customer service background.
- Effective written and verbal communication skills.
- Intermediate to advanced MS Office skills.
- Knowledge of GHCM policies, procedures, and third-party software.
This full-time role requires a dedicated individual ready to ensure the community's smooth operation and maintain Gates Hudson's standards of excellence.
Acknowledgement
The purpose of this job description is to communicate the responsibilities and duties associated with the position of COMMUNITY MANAGER. While the information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties might not be specifically addressed. Our company emphasizes a team approach and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives.
It is imperative that you review these duties, skills and requirements closely and that you understand that by signing this document, you are verifying that you can perform the essential functions of the job and have the skills and possess the physical abilities that are necessary to perform the job as described.
