Customer Success Account Manager
3 weeks ago
We are looking to hire a Customer Success Account Manager to join Microsoft Federal. Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources – including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. We are looking for a Customer Success Account Manager to drive program management for customer accounts that have a significant number of key cross cloud workload engagements running concurrently. As the Customer Success Account Manager you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud engagements by providing cross-engagement oversight, resource orchestration, and blocker escalation in close collaboration with key account team unit members and business partners supporting customer success. Responsibilities As a Customer Success Account Manager, you are the primary customer facing role responsible for customer success through the management of program deliveries and customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. Customer Relationship Management Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Technical Relevance Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages broad foundational industry and technical expertise to enable customer success. Strengthens Microsoft's position in the customers' cloud technology marketplace against competitors. Customer Success Leadership Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations. Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback. Other Embody our culture and values. Qualifications Required/Minimum Qualifications: Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience. 3+ years experience with success in complex technical engagement management and/or program management. Other Qualifications The successful candidate must have an active U.S. Government Top Secret Security Clearance. Preferred/Additional Qualifications Bachelor's Degree in Business, Engineering, Technology, or related field AND 6+ years related work experience. 2+ years experience in change management and/or technology adoption. #J-18808-Ljbffr
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Customer Success Account Manager
4 weeks ago
Little Ferry, United States Microsoft Corporation Full timeWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
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Customer Success Manager, SMB
1 month ago
Little Rock, United States Customer Labs Full timeJob Description We’re looking for a Customer Success Manager to build, retain, and grow our emerging client base. In this role, you’ll work closely with Procore’s Install-Based Sales team and Account Executive teams, applying best practices and solutions to ensure our clients are set up for success and achieving their individual business goals and...
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Customer Success Manager
2 months ago
Little Ferry, United States GEMÜ Full timeThe Team & Role Gem puts the customer at the center of everything we do. Our Customer Success team is the secret to making that a reality. The Customer Success team is passionate about helping recruiters become more efficient, and are the driving force for the organizational change that helps our customers realize the full potential of Gem. The Customer...
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Customer Success Manager
1 month ago
Little Ferry, United States Offered.ai Full timeOffered.ai is helping RealPage, Inc. find great candidates. Click the 'Apply' button to submit your application and learn more about RealPage, Inc. and the role. Summary The Strategic Customer Success Manager is accountable for driving lifetime value for our most strategic customers. This will be achieved through developing deep relationships and trust with...
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Customer Success Manager
2 months ago
Little Ferry, United States Salt Security Full timeAt Salt, we’re passionate about what we do. We work as a team and embrace new ideas, wherever they come from. We also enjoy all the benefits of a startup environment, including solving a diverse set of challenges, quickly seeing the results of your work, and making a substantial impact on our customers and company. Want to make a big difference from day...
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Customer Success Manager
2 months ago
Little Ferry, United States Rattle Full timeAbout Rattle At Rattle, we are redefining the way that teams work together. Rattle's revenue workflow platform enables teams to increase efficiency, transparency, and growth across their revenue funnel. Rattle gives revenue leaders control over their business with intelligent real-time alerts that unlock insights, drive collaboration and alignment, and...
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Customer Success Manager
2 months ago
Little Ferry, United States OpenLoop Full timeAbout the Role Build trust and develop a trusted advisor relationship with assigned accounts. Support and participate in all functions of the customer facing team including, but not limited to: Managing meetings and workflows such as legal, customer success, and communications Demonstrate proactive communication when available Identify and resolve...
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Customer Success Manager
2 months ago
Little Ferry, United States Litera Corp. Full timeJob Description A Customer Success Manager (CSM) at Litera is responsible for partnering with our customers to deliver on expectations and drive successful outcomes. The CSM acts as a key stakeholder for our customers serving as their advocate and are curious and passionate about guiding adoption, engaging end users, and leveraging data for insights. CSMs...
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Customer Success Manager
3 weeks ago
Little Ferry, United States Litera Corp. Full timeJob Description A Customer Success Manager (CSM) at Litera is responsible for partnering with our customers to deliver on expectations and drive successful outcomes. The CSM acts as a key stakeholder for our customers, serving as their advocate and is curious and passionate about guiding adoption, engaging end users, and leveraging data for insights. CSMs...
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Customer Success Manager
3 months ago
Little Ferry, United States Liaison International Full timeAt Liaison, we’ve helped higher education institutions build better, more diverse classes for three decades. You may recognize us as the company behind the Centralized Application Service (CAS), Enrollment Marketing services and platform (EMP), SlideRoom, Time2Track, TargetX (CRM) and Othot. Everything we do is focused on taking that proven success and...
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Customer Success Manager
3 months ago
Little Ferry, United States Altrata Full timeThe Client Success Manager is a core member of Altrata’s global Customer Success organization. This team proactively engages with business stakeholders across the company to leverage the voice of the customer, drive continuous Improvement, and deliver outstanding customer experience to our clients. We are looking for an energetic and passionate Client...
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Customer Success Manager
3 weeks ago
Little Ferry, United States Altrata Full timeThe Client Success Manager is a core member of Altrata’s global Customer Success organization. This team proactively engages with business stakeholders across the company to leverage the voice of the customer, drive continuous improvement, and deliver outstanding customer experience to our clients. We are looking for an energetic and passionate Client...
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Customer Success Manager
3 weeks ago
Little Ferry, United States Philips Full timeJob Title Customer Success Manager Job Description The Customer Success Manager drives innovative strategies and customer success plans which deepen customer understanding, respond to changing customer expectations, develop new opportunities, and deliver world-class customer experiences. This role ensures end-to-end orchestration of the customer success...
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Customer Success Manager
3 weeks ago
Little Ferry, United States Varsity Tutors, a Nerdy Company Full timeAre you ready to join an innovative and dynamic team that is revolutionizing the education industry? Varsity Tutors for Schools is actively seeking a passionate and highly motivated Customer Success Manager to drive our mission of empowering students and transforming the learning experience. As a Customer Success Manager, you will play a pivotal role in...
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Customer Success Manager
2 months ago
Little Ferry, United States NetWrix Full timeRequisition #1568, Customer Success Manager Join the Winning Netwrix Team! About Us: We are a highly successful and rapidly growing technology company of over 900 dedicated professionals committed to making a difference in the world of data security. Organizations of all sizes utilize our products to protect their business-critical data and personal...
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Customer Success Manager
3 weeks ago
Little Ferry, United States NetWrix Full timeRequisition #1568, Customer Success Manager Join the Winning Netwrix Team! About Us: We are a highly successful and rapidly growing technology company of over 900 dedicated professionals committed to making a difference in the world of data security. Organizations of all sizes utilize our products to protect their business-critical data and personal...
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Customer Success Manager
3 months ago
Little Ferry, United States Hawk Ridge Systems Full timeExciting Customer Success Manager Opportunity with leading 3D design & manufacturing solutions provider, Hawk Ridge Systems! Would you like to work at an incredible company that is dedicated to deliver on our mission to DOUBLE our Company size and performance over the next three years? Hawk Ridge Systems , an industry leader and one of the top Worldwide...
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Customer Success Manager
2 months ago
Little Ferry, United States Brightflag Full timeThe Opportunity Brightflag is the fastest growing company in the legal tech space and the #1 rated enterprise legal management product on G2. We’re bringing a trailblazing product, which is truly differentiated, to a fast growing market. And we are continuing to invest heavily in product and customer success. This means that our customer success teams...
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Customer Success Manager
2 months ago
Little Ferry, United States Philips Full timeJob Title Customer Success Manager Job Description The Customer Success Manager drives innovative strategies and customer success plans which deepen customer understanding, responds to changing customer expectations, develops new opportunities an delivery world class customer experiences. This role ensures end to end orchestration of the customer success...
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Customer Success Manager
3 months ago
Little Ferry, United States solo.io Full timeWho we are. Solo enables companies to Connect, Secure and Observe modern applications – APIs, Microservices and Data – with the industry’s leading API and Service Mesh Management Platform (“Gloo”). Solo innovations allow companies to stay on the leading edge of both technology and business possibilities. Solo is a VC-backed company, founded in 2017...
