CO Patient Service Coordinator

1 month ago

Bethesda, United States Johns Hopkins University Full time

The Department of Otolaryngology is seeking a CO Patient Services Coordinator (PSC). The Patient Services Coordinator will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins/Bethesda. The PSC will maintain accurate information on each patient to facilitate the patient encounter, use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out and work with others in a team environment.

Specific Duties & Responsibilities

  • Schedules patients for laboratory tests, medical examinations, and consultations.
  • Relays information to patients regarding preparation for laboratory tests and examinations.
  • Coordinates visits either within the department or between several departments.
  • Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
  • Prints and mails directions, maps, fee schedules, and department specific information to patients.
  • Sends medical questionnaire forms to patients to obtain missing information.
  • Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas.
  • Obtain and/or verifies patient's demographic data by phone or in person. Confirms appointments by telephone and/or mail.
  • Fills vacancies due to cancellations.
  • Obtains pre-certifications as required by patients' health care insurers or managed care providers.
  • Registers patients for clinical appointments using computerized database.
  • Assists patients or family members with completion of medical insurance forms.
  • Informs patients of costs or care being provided, and guides them to appropriate resources for further information, guidance, or assistance. Arranges or assists in arranging patient transportation.
  • Answers phones and provides routine information to callers.
  • If a patient has to be admitted to the hospital, takes care of administrative tasks of admission so that the patient may go directly to the floor. Reviews patient charges and extracts chargeable items.
  • Collects time of service payments, issues receipts, and prepares cash settlement records.
  • Assigns diagnostic and procedures codes to charge vouchers for computer input.
  • Enters patient charges into computer system.
  • Discusses patient charges, if appropriate, with patients and/or patients' families.
  • Evaluates eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
  • Refers patient to appropriate office and ensures application for funds has been made.
  • Prepares patient's statement of charges and reviews with patient.
  • Assists with basic insurance and third party queries and explains payment policies.
  • Other duties as assigned.

Additional Knowledge, Skills and Abilities

  • Ability to multitask and work in a high volume setting.
  • Excellent analytical and communication skills coupled with patience and fortitude.
  • Certification in appropriate skills groups must be obtained during introductory period.
Minimum Qualifications
  • High School Diploma or graduation equivalent.
  • One year work experience in customer service required. Two years related work experience preferred.
Preferred Qualifications
  • Minimum one year medical office and/or surgery scheduling experience preferred.
  • Knowledge of medical insurance coverage preferred.
  • Courses in Medical Terminology, Anatomy, and Physiology, or demonstrated appropriate knowledge preferred.

Classified Title: Patient Service Coordinator
Job Posting Title (Working Title):CO Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY ($22.86/hour targeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F 8:30 am - 5:00 pm
Exempt Status:Non-Exempt
Location:JH at Bethesda
Department name: SOM Oto Clinic
Personnel area: School of Medicine

  • Patient Service Coordinator

    1 month ago

    Bethesda, Maryland, United States Aligned Orthopedic Partners Full time

    Job Title: Patient Service CoordinatorWe are seeking a highly organized and detail-oriented Patient Service Coordinator to join our team at Aligned Orthopedic Partners. As a key member of our administrative staff, you will play a vital role in ensuring the smooth operation of our office and providing exceptional patient care.Responsibilities:Manage incoming...

  • Patient Service Coordinator

    1 month ago

    Bethesda, United States Aligned Orthopedic Partners Full time

    Who we are: Aligned Orthopedic Partners is a well-respected private orthopedic team comprised of highly trained, board-certified orthopedic surgeons devoted to delivering patients with the highest orthopedic care possible. Our commitment to finding the best solutions for individual needs sets us apart from the competition. We take pride in providing...

  • Patient Services Coordinator

    3 weeks ago

    Bethesda, Maryland, United States American Oncology Management Company Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Services Specialist to join our team at the Center for Cancer & Blood Disorders in Bethesda, MD. As a Patient Services Specialist, you will play a critical role in providing exceptional patient care and support to our patients and their families.Key ResponsibilitiesCreate and maintain...

  • Patient Service Coordinator

    1 month ago

    Bethesda, Maryland, United States Johns Hopkins Medical Management Corporation Full time

    {"h1": "Patient Service Coordinator Job Description", "p": "At Johns Hopkins Health System, we are seeking a highly skilled Patient Service Coordinator to join our team. As a Patient Service Coordinator, you will play a critical role in ensuring that patients have a positive and professional experience while at Johns Hopkins. Your primary responsibilities...

  • Patient Service Coordinator

    2 weeks ago

    Bethesda, Maryland, United States NovaCare Rehabilitation Full time

    Job Title: Patient Service SpecialistAt NovaCare Rehabilitation, we are seeking a highly skilled and patient-focused Patient Service Specialist to join our team. As a Patient Service Specialist, you will play a vital role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.Key Responsibilities:Greet...

  • Patient Service Coordinator

    4 weeks ago

    Bethesda, Maryland, United States Johns Hopkins Medicine Full time

    Job Title: Patient Service CoordinatorAt Johns Hopkins Medicine, we are seeking a highly skilled Patient Service Coordinator to join our team. As a Patient Service Coordinator, you will play a critical role in ensuring that our patients receive exceptional care and service.Key Responsibilities:Provide administrative support to patients and families, ensuring...

  • Patient Service Coordinator

    1 month ago

    Bethesda, Maryland, United States Johns Hopkins Medicine Full time

    Job SummaryJohns Hopkins Medicine is seeking a highly skilled Patient Service Coordinator to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.Key ResponsibilitiesAssist patients with administrative tasks, ensuring a positive and professional experienceMaintain...

  • Patient Service Coordinator

    1 month ago

    Bethesda, Maryland, United States Johns Hopkins Medicine Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Coordinator to join our team at Johns Hopkins Medicine. As a key member of our administrative staff, you will be responsible for providing exceptional patient care and support services.Key ResponsibilitiesProvide friendly and courteous assistance to patients and familiesManage...

  • Patient Service Coordinator

    2 weeks ago

    Bethesda, Maryland, United States Johns Hopkins University Full time

    The Department of Otolaryngology at Johns Hopkins University is seeking a highly skilled Patient Service Coordinator to provide exceptional patient care and support. The ideal candidate will possess excellent analytical and communication skills, with the ability to multitask and work in a high-volume setting.Key Responsibilities:Schedule patients for...

  • Patient Service Coordinator

    4 weeks ago

    Bethesda, United States Johns Hopkins University Full time

    The Department of Otolaryngology is seeking a Patient Service Coordinator/Medical Assistant (PSC/MA)who will work in an outpatient setting and have responsibilities related to patient care and the clinic environment. Time will be split approximately 75% as a MA and 25% as a PSC in the Johns Hopkins Otolaryngology clinic in Bethesda. The position is...

  • Patient Service Coordinator

    2 months ago

    Bethesda, United States Johns Hopkins Medical Management Corporation Full time

    Overview: Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary...

  • Patient Service Coordinator

    1 month ago

    Bethesda, United States Johns Hopkins Medicine Full time

    Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee...

  • Patient Care Coordinator

    1 month ago

    Bethesda, Maryland, United States Gladstone Psych & Wellness Full time

    Job SummaryGladstone Psych & Wellness is seeking a highly skilled Patient Care Representative to join our team. As a Patient Care Representative, you will play a vital role in ensuring positive and professional experiences for our patients.Key ResponsibilitiesProvide exceptional customer service to patients and guests, ensuring a welcoming and courteous...

  • Patient Care Coordinator

    4 weeks ago

    Bethesda, Maryland, United States Gladstone Psych & Wellness Full time

    Job SummaryGladstone Psych & Wellness is seeking a highly skilled Patient Care Representative to join our team. As a Patient Care Representative, you will play a vital role in ensuring positive and professional experiences for our patients.Key ResponsibilitiesProvide exceptional customer service to patients and guests, ensuring a welcoming and courteous...

  • Patient Service Coordinator/Medical Assistant

    4 weeks ago

    Bethesda, United States Johns Hopkins University Full time

    The Department of Otolaryngology is seeking a Patient Service Coordinator/Medical Assistant (PSC/MA)who will work in an outpatient setting and have responsibilities related to patient care and the clinic environment. Time will be split approximately 75% as a MA and 25% as a PSC in the Johns Hopkins Otolaryngology clinic in Bethesda. The position is...

  • Patient Service Coordinator

    4 weeks ago

    Bethesda, Maryland, United States Solis Mammography Full time

    {"title": "Patient Service Representative", "description": "Job SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Solis Mammography. As a Patient Service Representative, you will be responsible for providing exceptional patient care and support in a fast-paced medical office environment.Key ResponsibilitiesRegister...

  • Patient Experience Coordinator

    3 days ago

    Bethesda, United States Healthy Foundations Group, LLC Full time

    Job DescriptionJob DescriptionThe Patient Experience Coordinator works as a part of a team to provide superior patient care by providing administrative and customer service support.Administration & Patient ServicesGreet patients, schedule appointments, and take credit card and check payments.Make and receive phone calls.Work under the direction of the...

  • Patient Service Representative

    4 weeks ago

    Bethesda, Maryland, United States NovaCare Rehabilitation Full time

    Job Title: Patient Service SpecialistJob Summary:We are seeking a highly skilled and patient-focused Patient Service Specialist to join our team at NovaCare Rehabilitation. As a Patient Service Specialist, you will play a critical role in providing exceptional patient experiences, managing patient payments, and utilizing multiple computer programs to ensure...

  • Patient Experience Coordinator

    4 weeks ago

    Bethesda, Maryland, United States Healthy Foundations Group, LLC Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Experience Coordinator to join our team at Healthy Foundations Group, LLC. As a key member of our administrative staff, you will play a vital role in providing exceptional patient care and support to our clients.Key ResponsibilitiesAdministrative Support: Provide administrative support to...

  • Patient Care Coordinator

    4 weeks ago

    Bethesda, Maryland, United States Kelly Services, Inc. Full time

    Kelly Services, Inc Job DescriptionWe are seeking a skilled Patient Care Coordinator to join our team at Kelly Services, Inc.Key Responsibilities:Contact customers to discuss orders and provide updates on order status.Respond to customer inquiries via phone, email, or fax.Be responsible for pricing and negotiation, as well as documentation of work and other...