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Client Relations Coordinator

2 months ago

Buffalo, New York, United States Person Centered Services Full time

Position Overview:

The Customer Service Specialist plays a crucial role in creating a positive initial experience for clients at Person Centered Services. This position is tasked with managing all incoming communications, ensuring that inquiries are handled with utmost professionalism and care.

Key Responsibilities:

  • Respond to incoming calls, emails, and other forms of communication with appropriate etiquette and clarity.
  • Assess the nature of inquiries to provide accurate responses or direct them to the appropriate department.
  • Facilitate smooth transitions when forwarding inquiries to other teams.
  • Establish and maintain a comprehensive tracking system for all inquiries and their resolutions.
  • Educate potential clients about the range of services available.
  • Ensure consistent and clear communication with clients throughout their interactions.
  • Collaborate with community partners, including healthcare providers and service organizations, as needed.
  • Maintain an organized database of key stakeholder contact information.
  • Refer individuals seeking care coordination to the appropriate department.
  • Utilize an Electronic Health Record platform to manage information effectively.
  • Provide administrative support, including data gathering and report preparation as requested by management.
  • Monitor and report on customer satisfaction metrics.
  • Sort and distribute company correspondence.
  • Assist in managing user access to systems.
  • Perform additional duties as assigned.

Qualifications:

  • Ability to work independently with minimal oversight.
  • Strong organizational and multitasking skills.
  • Exceptional communication abilities, both verbal and written.
  • Proficiency in Microsoft Office Suite, particularly Word and Excel.
  • Commitment to maintaining confidentiality of sensitive information.
  • Demonstrated cultural competence and ethical professionalism.
  • Ability to prioritize tasks effectively and manage multiple projects simultaneously.
  • Proactive approach to professional responsibilities.
  • Timely completion of assigned tasks.

Education and Experience:

  • Bachelor's degree preferred.
  • Associate's degree required.
  • Minimum of one year of clerical experience within the last three years required.
  • Basic understanding of OPWDD or DOH preferred.

*Person Centered Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.*