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Operational Support Specialist
3 months ago
**Operational Support Specialist**
Dallas, TX **Summary**
The Operational Support Specialist is responsible for constantly finding, designing, testing, and delivering efficiencies within the entire organization.
**Essential Functions**
* Understand both the technical functionality of all systems as well as the business objectives in order to clearly align the two in the best way possible
* Work closely with all groups within the company in order to ensure that all of their needs are met and that the interests of the company are being considered
* Support the operations of the company by maintaining compliance and building exception reporting
* Analyze financial and other data, including revenue, expenditure, and employment reports
* Assist the company in remaining profitable by building scorecards and resource models
* Act as an internal consulting group with a creative and analytical outlook at all times
* Recommend new systems, procedures, or organizational changes
* Confer with managers to ensure that the changes are working
* Manage, maintain, and enhance reporting and certain operational systems
**Qualifications and Skills**
* Bachelors degree with minimum GPA of 3.0 required
* One (1) year experience in loan servicing or recovery preferred
* Must be able to pass a criminal background check, drug screen, and credit check to client-required standards
* Must be able to work independently; self-motivated
* Ability to communicate effectively and concisely, both verbally and in writing
* Willingness to work in a fast-paced environment while maintaining the ability to prioritize tasks
* Strong analytical skills for decision-making
* Detail-oriented with initiative and desire to work in a quality environment
* Ability to work as a team member; willing to learn various duties and tasks
* Strong Excel and some SQL skills preferred
**Work Environment**
This job operates in a professional office environment. This role routinely uses standard office equipment, including electronic keyboard, mouse and telephone.
**Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing duties of this job, the employee is regularly required to sit and review information on a computer screen for long periods of time as well as perform repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard.
This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
**Position Type/Expected Hours of Work**
This is a full-time position; extended work hours and/or overtime may be required as dictated and/or approved by management and business needs.
**COVID-19 Precautions**
All employees are required to wear a mask if they are unable to social distance onsite and common surfaces are sanitized regularly. Because RTR new hires may be required to be available for onsite training or as required by state regulators or clients to do work in a call center, they must be fully vaccinated for COVID-19 to ensure compliance with enhanced health and safety protocols, and to keep themselves and others safe and free from illness.
**Other Duties**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
